DSV - Global Transport and Logistics

Operations

• Supervise daily operations including labor management and scheduling
• Conduct staff meetings and address performance issues
• Manage operations to meet productivity and service goals
• Ensure compliance with safety and quality standards

Operations Manager

• Process all shipments, coordinating the movement and monitoring while in route.
• Handle shipments from start to finish ensuring compliance with DSV policies as well as government regulations.
• Serve as the primary point of contact for customers and provide the highest level of customer service and quality by efficiently processing all inbound requirements before or within agreed time frames.
• Daily management and coordination of shipments
• Establish and coordinate schedules with carriers and tender shipments
• Create, coordinate country specific documents
• Adhere to all domestic and international shipping regulations
• Track and trace all shipments
• Prepare and publish reports, as requested
• Proactively identify problems and swiftly implement appropriate solutions
• Confirm rates with carriers
• Responsible for cost containment of shipments, via accounting system
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Ensure all DSV KPIs met throughout the movement of the shipment
• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
• Daily Communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution

Operations, Ocean Import

Supply Chain

• responsible for coordinating and managing the movement of goods, materials, and products from suppliers to customers
• work closely with various departments within the company to ensure that shipments are delivered on time, within budget, and according to customer specifications
• responsible for tracking shipments, managing inventory levels, and resolving any issues that may arise during the shipping process
• communicate with customers, suppliers, and internal departments to ensure shipments are delivered on time and according to customer specifications
• prepare shipping documents, including bills of lading and customs documentation
• track shipments and manage inventory levels
• resolve any issues that arise during the shipping process, including delays, damages, and lost shipments
• maintain accurate records of all shipping transactions
• monitor transportation costs and work to minimize expenses
• stay up-to-date with industry trends and developments

Logistics Coordinator

Administration

• Oversee day-to-day FTZ operations and lead a team of FTZ specialists to ensure compliance with U.S. Customs and Border Protection (CBP) regulations.
• Manage FTZ admissions, withdrawals, reporting, and inventory control, while also serving as a key liaison between internal departments, clients, and regulatory agencies.
• Supervise and mentor FTZ team members, providing training and performance feedback.
• Assign and monitor daily tasks to ensure timely and accurate FTZ operations.
• Develop and implement process improvements to enhance efficiency and compliance.
• Ensure timely and accurate submission of CBP forms (e.g., 214, 7512) and FTZ reports (weekly, monthly, annual).

Senior Team Lead, FTZ Administrator, Customs

Customer Support

• Oversee all administrative functions related to warehouse operations.
• Ensure proper documentation and record-keeping for inventory, shipments, and deliveries.
• Implement and maintain efficient office procedures and workflows.
• Supervise the billing process to ensure timely and accurate invoicing.
• Review and reconcile billing discrepancies and resolve any issues with clients or internal departments.
• Lead, mentor, and develop the administrative and billing team.
• Act as a liaison between the warehouse and office functions to ensure seamless operations.
• Conduct regular audits and reviews of administrative and billing practices.

Warehouse Customer Service Supervisor

Manager

• The General Manager of operations is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation.
• Serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations.
• Oversee local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities.
• Develop marketing plans and assist in growing new business.
• Ensure operation adheres to corporate mission, vision, and core values while consistently meeting client and company expectations.

General Manager

Team Lead

• Coordinate and oversee all operational activities
• Mentor and train new and existing associates
• Oversee and coordinate unloading of inbound shipments
• Ensure compliance with safety protocols and corporate policies
• Prepare required activity reports accurately

• Lead and support a team of warehouse associates in daily operations including receiving, picking, packing, shipping, and inventory control.
• Assign and monitor work to ensure productivity, accuracy, and compliance with safety and quality standards.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• Research discrepancies that may occur in the shipping and receiving process.
• Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to: shipping, receiving, picking, and/or quality control.
• Provide on-the-job training, coaching, and feedback to team members.
• Assist with problem-solving and escalate operational issues to the Supervisor or Manager as needed.
• Ensure proper use of equipment, PPE, and adherence to safety policies.
• Perform regular quality and inventory checks to minimize errors and damages.
• Support continuous improvement initiatives to enhance efficiency and employee engagement.
• Maintain clear communication between shifts and departments to ensure smooth handoffs and workflow.

Team Lead, Warehouse

• Oversee the transportation and logistics department's daily operations to ensure all processes run smoothly and efficiently
• Coordinate with internal departments, such as sales and customer service, to ensure customer needs are met
• Develop and implement transportation and logistics strategies to improve efficiency, reduce costs, and increase profitability
• Collaborate with external partners, such as carriers and suppliers, to maintain strong relationships and ensure reliable transportation services
• Monitor transportation and logistics performance metrics and implement corrective actions where necessary
• Conduct regular audits of transportation and logistics processes to ensure compliance with company policies and regulations
• Provide timely and accurate reports on transportation and logistics activities to management
• Identify and implement continuous improvement initiatives to optimize transportation and logistics operations

Compliance

• Applying for and monitoring all customs authorizations
• Handling operational inquiries from all branches and stakeholders
• Conducting internal AEO audits in Germany, Austria and Switzerland
• Supporting tender management
• Evaluating the internal control system (ICS) and implementing resulting measures
• Organizing, preparing and supporting internal and external audits/process audits and customs inspections
• Providing subject-matter support and driving the development of customs software
• Developing and delivering training programs (classroom trainings & webinars)
• Conducting self-assessments (KPI data)
• Creating, updating and communicating employee information and work instructions
• Advising and supporting branches on customs-related questions
• Documenting and archiving customs-relevant documents
• Supporting internal and customer-specific customs projects
• Customs claims management (handling non-compliance with authorization conditions)

Compliance Specialist, Customs Compliance DACH

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance
• Sets goals to provide continuous improvement for assigned site
• Responsible for the overall safety and security of assigned operations and staff
• Maintain positive IFR statistics and other safety metrics for assigned operation
• Actively support and oversee site safety programs and committees for the operation
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization
• Develops teams to achieve company and client objectives for the operation
• Trains and educates management to ensure that service requirements are met and ultimately exceeded
• Communicates the mission, vision, and core values to motivate direct reports
• Actively supports and practices mentoring, succession planning, and management development activities at the site level
• Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client
• Stays abreast of industry trends and latest WMS technology
• Partners with senior leadership to develop and recommend annual operating budget for assigned operation
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation
• Ensures that all accounts achieve predetermined profit standards
• Acts as site level champion of client relationship management
• Assists in setting standards appropriate to client and scope of work
• Implements and monitors KPIs (Key Performance Indicators) for assigned operation
• Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation
• Participates in local trade, professional, and civic associations as a representative of the company

General Manager – Ghost

General

• Picking, scanning, labeling, and moving products
• Inspecting products and reporting damages
• Operating equipment like pallet jacks in a safe manner
• Complying with safety protocols and standard procedures

Material Handler

Solutions Engineer

• Define, maintain and steer the strategic direction for the solution and customer’s continuous development, aligned with DSV’s digitalization roadmap and customer’s objectives.
• Lead, prioritize, and execute strategic and operational initiatives in close collaboration with both external and internal, global and local stakeholders.
• Establish and maintain global and local KPIs to measure and drive digital data quality and operational excellence performance.
• Serve as the primary liaison between customer, local, regional & global product teams, OPEX and DP&S departments to gather input and align on supply chain- and solution-related initiatives.
• Collaborate closely with both the Solution Design & implementation and DP&S team to share product feedback and drive usability enhancements.
• Communicate requirements, changes & initiatives effectively across all organizational levels to ensure clarity and alignment.
• Act as a subject matter expert for order and freight management solutions within the organization and towards the assigned customer portfolio, providing guidance and support to key stakeholders.
• Monitor solution metrics to identify trends and opportunities for increased supply chain or operational efficiency.
• Regularly review KPIs and adapt reporting to reflect supply chain exceptions, focus areas or improvement potential.
• Develop and maintain monthly reports to support strategic decision-making.
• Create and maintain clear, comprehensive documentation for KPIs and metrics, including SOPs, process flows, and reporting tools.
• Ensure that documentation is up-to-date, well-organized, and accessible to relevant stakeholders.

Customer Solutions Manager

Supervisor

• To work with and support the Warehouse Shift in delivering/exceeding contractual customer KPI’s within the warehouse to an agreed budget
• Driving health & safety and best practice within the operational environment
• Responsible for the operation of the Warehouse function
• Support the Management Team with the day-to-day operation of the warehouse
• Responsible for a team of operators and ensure an efficient warehouse operation in achieving business targets
• Monitoring any issues and ensuring production targets, KPIs, and quality standards are achieved
• Meet the customer’s operational requirements
• Ensure deliveries are made on time in full
• First line support for customer and DSV to ensure that all issues are proactively handled
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes

Shift Supervisor

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Operations Manager

Operations, Ocean Import

Logistics Coordinator

Senior Team Lead, FTZ Administrator, Customs

Warehouse Customer Service Supervisor

General Manager

Team Lead

Team Lead, Warehouse

Operations Manager

Compliance Specialist, Customs Compliance DACH

General Manager – Ghost

Material Handler

Customer Solutions Manager

Shift Supervisor

Warehouse Supervisor – Nights