Training Specialist, Wireless and Broadband
DSI
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Serve as AT&T wireless and internet Subject Matter Expert (SME) and go-to guide for AT&T products and services
- Develop training materials and curriculum for AT&T Wireless products, services, and processes targeted to sellers and support agents
- Deliver sales training presentations and courses for retail sales representatives and support agents
- Break down complex ideas and scenarios to create "aha" moments for training audiences and control room dynamics
- Choose delivery methods (online, in-person), schedule sessions, and design clear, engaging, aesthetically formatted courses that align with organizational and partner goals
- Maintain up-to-date expertise on offers, products, order entry systems, processes, and remedies in a fast-paced environment
- Travel for multi-day, overnight training events as required and handle pre-reimbursement travel expense processes
Requirements
- Wireless and fiber broadband internet knowledge (AT&T preferred)
- Must be willing to learn and become an expert to fulfill our clients and business needs
- Competency in writing and speaking skills for retailer sales audiences
- Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or consumer electronics sales experience
- Own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies
- Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests, including creating AT&T training materials, choosing delivery methods, and scheduling sessions
- Extraordinary attention to detail in content creation and language nuance
- Deliver sales training presentations/courses for sales reps in a retail sales environment
- Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization
- Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
- Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
- Preferred: Adobe Creative Suite, LMS, and general audio/video editing software
- Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
- Neat, professional appearance, and outgoing demeanor
- Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
- Must be available for multi-day, overnight travel (est. 1-3x/quarter)
- Valid passport
- Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)