Customer Service Representative
Capital Blue Cross
React
Salary
💰 $70,000 per year
Job Level
Junior
About the role
- Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
- Observe and provide feedback on seller interactions and customer engagement.
- Build and maintain strong relationships with store management and retail associates.
- Support and train store staff on AT&T product knowledge and customer experience best practices.
- Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
- Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
- Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
- Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
- Attend regional team calls, training sessions, and field events as needed.
- Adhere to supplier policies and procedures.
- Act as a role model within and outside supplier.
- Maintain a positive and respectful attitude and consistently report to work on time.
- Visit a minimum of 5 stores a day.
- Manage expenses effectively and stay within budget.
- Ensure timely completion of administrative responsibilities and other duties as assigned.
Requirements
- 1–3 years of experience in field operations, retail support, or territory management.
- Strong interpersonal and communication skills with a service-oriented mindset.
- Highly organized and self-motivated, with the ability to manage a daily route independently.
- Proficient in using mobile apps and reporting tools for field documentation.
- Reliable transportation and flexibility to travel within the assigned territory.
- Preferred: Experience in wireless, telecom, or consumer electronics retail environments.
- Preferred: Familiarity with field reporting platforms like Repsly or Salesforce.
- Preferred: Bilingual (Spanish/English) is a plus.
