AI Tutor, Web Design
x.ai
MacOS
Job Level
JuniorMid-Level
Tech Stack
MacOS
About the role
- Deliver technical support for Dropbox products via phone, email and chat
- Achieve expert working knowledge of products, meet KPI targets, and complete tasks in a timely manner
- Provide customized recommendations and solutions to customers on complex issues in user-friendly ways to maintain high customer satisfaction
- Communicate customer reported issues internally and triage them to the correct team
- Document recurring issues to support product quality programs, product development, and maintain agent resources
- Use collaboration tools such as Slack, Jira, Zendesk, and Zoom
- May be required to work some weekends and holidays depending on customer needs
Requirements
- 0-2+ years of work experience in a technical support and customer facing role
- Knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS
- Strong communication skills and ability to convey complex technical information in user-friendly ways through effective listening and questioning
- Experience asking open ended questions and exercising analytical and critical thinking skills
- Team player with willingness to seek feedback, adapt practices and continuously learn and evolve
- Preferred: Ability to work in an ambiguous and changing environment
- Preferred: Good judgment and ability to maintain confidentiality of sensitive customer data
- Preferred: Passion for Dropbox products and creating extraordinary customer experiences
