Senior IT Operations Engineer
Remote
MacOS
Change and Continuous Improvement Partner
By Referrals Only
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £32,900 - £41,675 per year
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Lead change management across fast moving projects, from process redesign to product launches.
- Maintain, adapt and continuously review domain processes, workflows and supporting documentation. Proactively identifying opportunities for improvement and lead on maintenance and plans to implement change.
- Partner with Product, Ops and Customer Ops teams to ensure change is adopted, embedded and maintained.
- Develop and deliver readiness plans for embedding change into Customer Operations teams and processes.
- Analyse data sources to identify operational pain points and to streamline workflows and processes.
- Communicate recommendations for change and improvement to stakeholders and collaborate with the relevant teams to action.
- Design frameworks, playbooks and Customer Operations process updates using the latest Ops Product systems/tools to help teams scale their ways of working with consistency and clarity.
- Create and maintain our operational guidance and processes to ensure they accurately reflect our policies, standards and procedures. Ensure help articles and other customer facing materials remain current.
- Document service level agreements and hard deadlines for all operational tasks.
- Track the impact of change and improvements through KPIs, metrics and feedback loops.
- Support the operation with low/medium operational incidents which have a customer or process impact.
Requirements
- You have led change management across fast moving projects, from process redesign to product launches.
- Experience driving change in high growth, cross functional environments. Essentially in Financial Services, FinTech or the Energy industry.
- A systems thinker with a data informed mindset. You can zoom in on root causes and zoom out to solve the bigger picture.
- Strong communicator, facilitator and influencer. You will be able to deliver business wide messages in line with our values and ensure message has landed with clarity.
- Ability to provide specific actionable feedback to a wide range of audiences and levels.
- Ability to build and maintain strong relationships with key stakeholders.
- Proactive problem solver with a bias for action. You are comfortable and energised by ambiguity and don’t wait to be told.
- You can work to deadlines and prioritise time sensitive workloads both independently & collaboratively as part of a team.
- Advanced skills in planning and organisation with the ability to re-prioritise workload and be able to effectively deal with change at short notice.
- Fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes
