Drive the retention and expansion of Enterprise customers through technical expertise, thought leadership, and product roadmap advocacy
Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage
Increase knowledge resources and improve communication of basic functional and technical concepts
Reduce the number and frequency of support cases through technical design and implementation expertise
Own the end-to-end technical implementation of Drata’s largest and most mature customers
Become the trusted technical partner for your customers
Translate complex and ambiguous business and technical requirements to deliver solutions
Serve as the company’s leading technical expert on Drata’s entire platform
Collaborate with Product Managers and Sales Engineers to scope Drata’s setup for success
Draft and publish technical architecture and solution diagrams for customers
Execute, test, and deploy customizations, configurations, and data migrations
Develop custom code and internal applications to reduce manual tasks

Requirements

10+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments
Minimum 5+ years of experience in security or compliance related industries (e.g., SOC 2, ISO 27001, HIPAA, etc.)
Proven success working with enterprise customers, including direct engagement with multiple C-suite stakeholders
Hands-on development experience with major cloud platforms such as AWS, Azure, or GCP
Working knowledge of desktop environments and machine architecture across Windows, macOS, Linux, and Chrome OS
Deep technical experience with REST APIs and JSON
Proficiency with JavaScript, NodeJS, TypeScript, ReactJS, Python, and scripting languages such as Bash, Shell, or Unix
Proven track record of collaboration with Sales, Sales Engineering, Customer Success, and Partner Integration teams
Demonstrated ability to build trust and influence cross-functional teams including Product Management, Engineering, QA, and Security.

Benefits

Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
Comprehensive wellness benefits and healthcare concierge services
Comprehensive suite of financial benefits, including a 401(k) plan and company-paid life and disability insurance
Paid Parental Leave policy after six months of employment
Access to Kindbody fertility and family-building benefits
Generous annual stipends for both professional and personal development
Flexible vacation policy, paid holidays, and other perks to recharge

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

REST APIsJSONJavaScriptNodeJSTypeScriptReactJSPythonBashShellUnix

Soft Skills

technical expertisethought leadershipcommunicationcollaborationtrust buildinginfluencecustomer engagementproblem-solvingtechnical designimplementation expertise

Certifications

SOC 2ISO 27001HIPAA