DoseSpot

Product Manager

• Develop and own the long-term strategy and roadmap for your product area.
• Size market opportunities and build business cases for investment.
• Translate ambiguous problem spaces into actionable direction with clear priorities.
• Lead complex discovery efforts, including workflow mapping, solution exploration, and risk identification.
• Drive cross-functional alignment across engineering, design, compliance, support, and GTM teams.
• Make high-judgment tradeoffs balancing customer impact, technical complexity, regulatory requirements, and business goals.
• Conduct market, competitive, and ecosystem analysis to inform strategy.
• Maintain deep understanding of customer workflows, clinical and administrative requirements, compliance constraints, and competitive landscape.
• Engage directly with customers and partners to understand pain points, validate solutions, and shape product direction.
• Anticipate regulatory and industry shifts and adjust strategy accordingly.
• Engage meaningfully in architecture discussions related to APIs, routing, EDI standards, and clinical data flows.
• Ensure your domain meets reliability, scalability, privacy, and security expectations.
• Partner closely with engineering leads on design, sequencing, and risk mitigation.
• Communicate product decisions and rationales to senior leadership.
• Coordinate multi-squad delivery when your domain touches multiple parts of the platform.
• Influence processes and practices that elevate product execution across the org.
• Define KPIs for your domain and use them to inform prioritization.
• Lead post-launch impact reviews, quality improvements, and iteration cycles.

Senior Product Manager

Account Manager

• Own a portfolio of mid-to-large accounts, serving as a trusted advisor to customer stakeholders and executive sponsors.
• Lead renewal and upsell discussions to expand product adoption and drive revenue growth within assigned accounts.
• Forecast and track key account metrics, using data insights to identify opportunities for improvement and value expansion.
• Partner cross-functionally to ensure solutions are delivered on time and to scope, proactively addressing risks or escalations.
• Lead quarterly business reviews and communicate client performance outcomes to leadership and stakeholders.
• Collaborate with Sales to identify and pursue new business opportunities within existing client portfolios.

Implementation Specialist

• Complete implementation and setup steps for newly signed customers within our product
• Interpret customer agreements to set up the implementation process
• Work closely with the development team on setting up technical integrations and configurations as needed
• Create documentation and training materials to provide support for customers and product end users
• Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions
• Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines
• Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations
• Effectively work with other departments to meet or exceed customers’ expectations
• Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer
• Drive internal business owners to thoughtful and timely resolution and responses
• Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations

Backend Engineer

• Lead a cross-functional team of front-end and back-end developers, drive key initiatives, and ensure timely delivery of project commitments
• Manage a team of developers, providing direction, coaching, and performance feedback to drive high-quality outcomes
• Balance hands-on technical contributions with leadership responsibilities to ensure both team growth and project success
• Architect and design scalable, maintainable, and high-performance web and mobile applications
• Work independently and research and solve complex technical problems
• Write clean, well-documented, and efficient code following best practices and coding standards
• Conduct code reviews and provide constructive feedback to peers to ensure code quality and consistency
• Optimize application performance and ensure scalability by implementing caching strategies and performance monitoring tools
• Build reusable code and libraries for future use
• Champion dependency injection, unit testing, and Generative AI tools
• Learn new technological skills and drive continuous improvement initiatives to enhance development processes, tools, and methodologies
• Demonstrate a positive attitude as a team player and passion to mentor junior developers

Java Developer – Team Lead

• Work on key initiatives and ensure timely delivery of project commitments
• Excel at agile development including managing time and priorities
• Develop high-performance web and mobile applications
• Operate with minimal supervision, taking ownership of technical design and delivery while seeking input at critical milestones
• Collaborate with team members and key stakeholders on business and technical requirements
• Write clean, well-documented, and efficient code following best practices and coding standards
• Participate in code reviews and provide constructive feedback to peers to ensure code quality and consistency
• Advise peers on coding standards, and performance optimization best practices
• Optimize application performance and ensure scalability by implementing caching strategies and performance monitoring tools
• Build reusable code and libraries for future use
• Implement dependency injection and unit testing, and utilize Generative AI tools
• Learn new technological skills and participate in continuous improvement initiatives to enhance development processes, tools, and methodologies
• Demonstrate a positive attitude as a team player and exhibit a proactive curiosity

Java Developer

Software Engineer

• Lead and manage a cross-functional full-stack development team consisting of three developers and rotating quality assurance personnel, ensuring efficient collaboration and streamlined project execution.
• Direct all stages end-to-end of the software development life cycle (SDLC) from requirement gathering and design to development, testing, and deployment, ensuring adherence to Agile methodologies and meeting project deadlines.
• Using technology stack expertise, deliver robust and scalable software solutions leveraging the .NET framework, Azure DevOps for CI/CD pipelines, and a mix of RDBMS (SQL Server) and NoSQL (MongoDB, Cosmos DB) databases to meet diverse client needs.
• Implement best practices in quality assurance and testing, ensuring the delivery of high-quality code with minimal defects, improving processes and reducing production issues through comprehensive unit testing, integration testing, and code reviews.
• Collaborate with key stakeholders, including product owners and business analysts, to define project requirements and align software development deliverables with business objectives.
• Mentor developers on best practices in .Net development, Azure DevOps CI/CD pipelines, and optimizing both RDBMS and NoSQL databases, fostering technical growth and problem-solving skills across the team.

Team Lead Developer

Full-stack Engineer

• Lead design and execution of AI powered POCs/POTs and prototypes to validate strategic use cases, with a strong focus of measurable outcomes and technical scalability.
• Partner cross-functionally with with Product, Engineering, and Business stakeholders to define AI strategies and identify high-impact areas for innovation.
• Build out frameworks or backend solutions to support AI workloads (APIs, microservices, cloud infrastructure).
• Utilize various LLMs (e.g OpenAI, Claude, LLaMA) or other ML techniques as relevant to build data processing routines, training and testing models. Monitor performance, quality of results and retrain models as required.
• Identify and implement procedures for engineering excellence using AI assisted technologies (e.g. GitHub CoPilot)
• Continuously evaluate and operationalize emerging AI/ML/GenAI techniques, contributing to internal knowledge sharing and standard-setting across teams aligned with best practices.

Senior AI Software Developer

Support Engineer

• Provide leadership and coaching to develop and mentor our Support Managers and their teams.
• Establish a culture of accountability, technical excellence, and customer-first thinking.
• Collaborate cross-functionally with Product, Engineering, QA, Implementation, and Customer Success to ensure seamless issue resolution and proactive customer support.
• Develop and optimize incident management, escalation protocols, and root cause analysis processes.
• Implement support metrics (SLAs, CSAT, NPS, backlog) and use data to drive performance improvements.
• Identify recurring customer issues and partner with Engineering/Product to address them at the root level.
• Serve as the escalation point for complex technical issues requiring deep product and system knowledge.
• Guide the team in troubleshooting, log analysis, API debugging, and integration support.
• Advocate for customer needs in product roadmap discussions, ensuring support feedback informs prioritization.
• Lead technical enablement programs for both the support engineering team and customer-facing teams.
• Represent the company in critical customer conversations and executive briefings.
• Develop strategies for proactive support, including health checks, monitoring, and customer education.
• Work with COO, People Ops, Vendor Management, and Finance to plan for annual operating planning, including headcount needs, determining areas of growth, and guide hiring strategy accordingly.

Director of Customer Support Engineering

DevOps Engineer

• Build, architect and maintain secure, scalable, and highly available cloud infrastructure in Azure, with some support for AWS.
• Lead the design and implementation of Infrastructure as Code (IaC) using Bicep or Terraform.
• Champion DevSecOps practices and CI/CD pipeline improvements across teams.
• Integrate security and compliance into infrastructure and deployment workflows from the ground up.
• Own observability and reliability strategies, applying SRE principles such as incident response, SLOs, and postmortems.
• Mentor and advise other engineers and peers, influencing architectural decisions.
• Own delivery of key DevOps initiatives from planning through execution, collaborating across engineering, security, and product teams to align infrastructure with business goals.
• Participate in Agile ceremonies and influence release planning and architectural decisions.
• Evaluate and implement new tools and technologies to enhance system performance, reliability, and developer experience.
• Define and track KPIs and SLOs to measure system health and team effectiveness.
• Lead incident response efforts and conduct blameless postmortems to drive continuous improvement.
• Partner with security and compliance teams to ensure infrastructure meets regulatory and organizational standards.
• Contribute to the development of internal documentation, runbooks, and knowledge-sharing initiatives.
• Participate in on-call rotations and provide Level 3 support for production systems.

Senior DevOps Engineer

• Serve as a cross-functional AI thought partner, driving the strategic roadmap in partnership with Product, Engineering, and Executive leadership. Align AI innovation with company-level objectives and outcomes.
• Lead technical and strategic evaluation of AI opportunities, framing and executing POCs/POTs with clear business cases, conceptual models, and measurable impact
• Set technical vision and architectural guardrails for AI/GenAI systems, ensuring alignment with scalability, compliance, and long-term platform strategy.
• engineering teams to adopt AI-enhanced workflows. Provide architectural leadership and mentorship to embed AI best practices.
• Act as principal-level SME, architecting AI/ML adoption across product teams. Shape internal standards, advise on build vs. buy decisions, and mentor senior developers.
• Act as subject matter expert enabling multiple engineering teams to adopt AI-enhanced workflows. Provide architectural leadership and mentorship to embed AI best practices.
• Lead competitive AI landscape scanning, synthesizing emerging research and tooling into actionable guidance for engineering leadership and product strategy
• Lead technical discussions and make critical architectural decisions.
• Ensure adherence to SOLID principles, design patterns, microservices architecture, and domain-driven design (DDD).
• Develop proof-of-concepts to evaluate new technologies and frameworks.
• Drive best practices in CI/CD, DevOps, and cloud deployment strategies.
• Guide development teams in adopting modern AI assisted development technologies