DoseSpot

Solutions Engineer

• Partner with Sales team members to lead discovery, understand customer needs and demonstrate how DoseSpot brings value through seamless integrations.
• Conduct product demonstrations and walkthroughs for prospective clients, highlighting DoseSpot’s capabilities and integration options.
• Assist in creating customized solutions scoping documentation to streamline integration and onboarding.
• Collaborate with account managers to serve as a technical resource and ensure customers are receiving the full value that DoseSpot has to offer as part of their integration.
• Maintain an up-to-date understanding of DoseSpot’s APIs, integrations, and compliance requirements (e.g., Surescripts, EPCS, PDMP).
• Collaborate with Product and Engineering teams to stay current on platform enhancements and contribute feedback that improves demo environments, sales tools, and internal documentation.

Product Analyst

• Monitor, evaluate, and report on NewUI product health, usage trends, and workflow performance.
• Partner with the Prescriber PM to identify workflow gaps, inefficiencies, and opportunities for improvement.
• Maintain dashboards and operational metrics that track adoption, workflow success rates, and prescriber access issues.
• Own triage for prescriber-facing issues, working closely with Support, Engineering, and QA to prioritize and resolve defects.
• Document patterns in escalations and propose solutions that improve workflow reliability and reduce support volume.
• Validate fixes, enhancements, and production releases related to NewUI and prescriber workflows.
• Analyze usage analytics, customer behavior, performance metrics, and migration readiness indicators.
• Provide insights that guide incremental improvements and inform short-term feature prioritization.
• Assist with refinement of user stories, acceptance criteria, and documentation for incremental enhancements.
• Help prepare release notes and internal communications.
• Partner with Account Management, Support, and Implementation teams to coordinate escalations and root-cause investigations.

Solutions Engineer

Product Analyst II