DoorDash

Senior Implementation Partner, In-Store

DoorDash

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $89,300 - $150,000 per year

Job Level

Senior

About the role

  • Lead the onboarding and launch of new customers on the SevenRooms platform.
  • Own the end-to-end implementations for multi-location and enterprise hospitality operators.
  • Serve as a trusted advisor from start through successful go-live and early adoption.
  • Influence cross-functional partners, tailoring implementation strategies to meet each customer's unique business needs.
  • Mentor peers and contribute to process improvements, assisting with team development.

Requirements

  • 4+ years of experience in customer-facing roles such as implementation, onboarding, account management or support – ideally within SaaS or hospitality
  • Experience leading complex or Enterprise implementations, including multi-location or high-value customers
  • Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines
  • Excellent written, verbal, and presentations skills – with the ability to communicate technical concepts clearly to non-technical audiences
  • A consultative, solutions-oriented mindset and experience building trusted relationships with senior customer stakeholders
  • Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve
  • Familiarity with tools such as Salesforce, Zoom, Smartsheet, Google or similar project management and CRM platforms
Benefits
  • Health insurance
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
implementationonboardingaccount managementproject management
Soft skills
consultative mindsetsolutions-orientedrelationship buildingcommunication skillsinfluencing without authorityadaptability