Senior Marketing Tech Specialist – CRM
Dreamlines GmbH
SQL
Customer Success Manager
Domino Data Lab
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudDockerKubernetesSFDC
About the role
- Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
- Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
- Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
- Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
- Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business
- Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
- Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way
- Maintain and report an accurate forecast for all renewals in your portfolio
- Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate
Requirements
- 3-6 years in a client-facing post-sales role
- Customer Success Manager, Account Manager, Engagement Manager
- Preferably overseeing integration-heavy SaaS/AI platforms
- Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes
- Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success
- Technical aptitude to understand Domino's portfolio
- Customer management - drive customers through success ensuring retention and expansion
- High level of comfort speaking with executives and procurement at Enterprise companies
- Proven track record of exceeding goals
- Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow
- Bias toward action
- SFDC and CRM tools proficiency
Benefits
- We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
- We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
- We believe in individuals who seek truth and speak the truth and can be their whole selves at work
- We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
- We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ML OpsAISaaScustomer managementdata analysisupsellingforecastingintegrationtechnical aptitudeconsultative selling
Soft skills
multi-taskingcommunicationcollaborationproblem-solvingcustomer successrelationship managementexecutive engagementgoal-orientedadaptabilitybias toward action
