Customer Success Manager

• Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments.
• Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments.
• Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery.
• Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives.
• Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution.
• Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management.
• Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience.

Senior Customer Success Architect

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Architect

Customer Success