Senior Manager, Customer Success – Strategic Accounts
HubSpot
Senior Customer Success Architect
Content Conspiracy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
JavaSFDC
About the role
- Serve as a senior technical leader and strategic advisor across a portfolio of enterprise accounts, helping customers maximize the value of their Ping Identity investments.
- Lead in-depth architecture assessments, technical health checks, and optimization initiatives to ensure secure, well-architected deployments.
- Identify product and service opportunities based on customer needs, and drive alignment with Sales and Professional Services for solution scoping and delivery.
- Partner with customers to co-develop identity roadmaps and ensure successful realization of use cases across their digital transformation initiatives.
- Act as an escalation point for complex technical challenges, guiding customers through solutioning and issue resolution.
- Influence product strategy by capturing customer feedback and translating it into actionable input for Product Management.
- Deliver technical enablement, workshops, and tailored product demonstrations to educate and empower customer teams.
- Collaborate cross-functionally with Engineering, Product, Support, and Customer Success to drive continuous improvement in the customer experience.
Requirements
- Experience in a technical, customer-facing role such as Customer Success Architect, Solutions Architect, Sales Engineer, or Professional Services Consultant.
- Proven success managing executive relationships and delivering value across Fortune 500 or large enterprise accounts.
- Deep technical knowledge in Identity & Access Management (IAM), including Authentication, Authorization, Federation, SSO, and Access Management.
- Strong experience in Java, web technologies, and web application servers (e.g., JBoss, WebSphere, WebLogic, Tomcat).
- Familiarity with security protocols such as SAML, OAuth, OpenID Connect, LDAP, and industry standards for secure architecture.
- Ability to communicate complex technical solutions to both technical and non-technical stakeholders.
- Self-starter with strong project ownership and minimal need for management oversight.
- Experience using CRM platforms like Salesforce (SFDC) and working in a fast-paced, cross-functional environment.
- Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Identity & Access Management (IAM)AuthenticationAuthorizationFederationSingle Sign-On (SSO)Access ManagementJavaweb technologiesweb application serverssecurity protocols
Soft skills
customer-facingexecutive relationship managementcommunicationproject ownershipself-startercollaborationproblem-solvingtechnical enablementinfluencingstrategic advising
