Customer Success Manager, CDMS
Veeva Systems
CloudVault
Onboarding Customer Success Manager
Content Conspiracy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage the deployment strategy for a variety of customers
- Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
- Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
- Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
- Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
- Challenge, recommend and redirect teams as well as manage client expectations during the engagement
- Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution
Requirements
- Deep expertise in leading the delivery of enterprise level Customer deployment projects
- Management of technical projects consisting of both customer and vendor members and stakeholders
- Understanding of the value proposition of Ping Identity
- Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts
- Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
- Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
- Ability to lead individuals, teams or multiple groups
- Outstanding written and verbal communication skills with team members and audiences of all levels
- Planning and overseeing preparation and dissemination of project communications
- ‘Player Coach’ mindset - managing the customer and doing what is required to achieve success
- Excellent people management skills, including the ability to influence, negotiate and achieve results
- Proven expertise in managing conflicting priorities and escalations under pressure
- Willingness to travel to client locations to deliver professional services when needed (less than 25% travel)
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcloud deploymententerprise cloud migrationdata managementsecurityapplication platformsbusiness applicationsinfrastructurecustomer deployment projectstechnical project management
Soft skills
leadershipcommunicationcollaborationinfluencenegotiationproblem-solvingplanningteam managementcustomer engagementconflict resolution