Customer Success Manager, CDMS

Veeva Systems

full-time

Posted on: 9/27/2025

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Mid-LevelSenior

CloudVault

About the role

Support 3-4 large, global customers post-implementation with Veeva Vault CDMS applications
Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
Serve as the liaison between Veeva and key customer stakeholders, fostering collaboration and triaging escalations
Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional value opportunities
Provide strategic guidance to optimize consumption of Veeva product releases and the customer’s roadmap
Facilitate cross-customer connections for collaboration opportunities and industry learning
Highlight value through proactive engagement and improve overall customer experience

Engaging communication skills with the ability to effectively convey complex ideas and build rapport with customers
Proven ability to build relationships with key customer stakeholders at multiple levels
Focus on cross-functional collaboration to meet customers where they are
Strong analytical and presentation skills, with the ability to interpret data and deliver compelling presentations
Demonstrates empathy and natural curiosity in supporting, administering, and using technical solutions
EDC knowledge and 7+ years of experience in a Life Sciences environment OR 3+ years of experience using Veeva products
Ability to travel up to 25% for onsite customer meetings and Veeva events
Nice to have: CDMS experience within a Life Sciences, CMO, or CRO company
Nice to have: SaaS/Cloud experience in the management of CDMS Systems
Nice to have: Life Science, computer science, or related Business degree

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

Veeva Vault CDMSEDC knowledgeCDMS experienceSaaSClouddata interpretationpresentation skillsanalytical skillstechnical solutions

engaging communicationrelationship buildingcross-functional collaborationempathynatural curiosity