Doctoralia Brasil

Analyst

• Conduzir atendimentos online, guiando novos clientes nas etapas iniciais de configuração do Feegow
• Explicar as principais funcionalidades do sistema de forma objetiva e consultiva
• Acompanhar carteira de clientes em fase de implantação, garantindo avanço conforme cronograma
• Mapear necessidades, identificar bloqueios e orientar soluções no fluxo de onboarding
• Documentar cada interação e manter o histórico atualizado nos sistemas internos
• Apoiar a organização de processos internos para uma jornada de implementação mais fluida
• Manter comunicação clara, empática e ágil com clientes durante o ciclo de onboarding

Analista de Onboarding B2B – Junior

Customer Success Manager

• Lead retention team leads, fostering a high-performance, customer-centric culture;
• Monitor operational performance and business metrics, translating insights into concrete action plans;
• Identify opportunities to improve processes, customer experience, and operational efficiency;
• Drive initiatives to increase customer retention and reduce avoidable churn;
• Train and develop Team Leaders, ensuring consistent feedback, accountability, and people development;
• Partner closely with Product, Sales, and other cross-functional teams to identify root causes and implement scalable solutions;
• Ensure operational routines, cadences, and performance reviews are executed consistently;
• Anticipate risks, remove operational bottlenecks, and improve operational predictability;
• Keep the team engaged, motivated, and aligned with company culture, especially in a high-pressure retention environment;
• Build an environment where customers clearly perceive the value of our solutions, sustaining retention and revenue growth.

Customer Success Coordination

Business Development Rep

• Actively prospect potential clients via phone, email, WhatsApp and social media, using cold calling strategies and outbound cadences.
• Generate interest among prospects by using a consultative approach to understand their needs and how our solutions can help them.
• Qualify leads by critically assessing fit with our solutions before handing them off to the Sales Executive.
• Keep an organized pipeline in the CRM (Salesforce) and internal spreadsheets, ensuring detailed records of each contact.
• Execute contact sequences (both automated and personalized) consistently to maximize prospect engagement.
• Maintain consistent follow-up with leads, adhering to the defined cadence for each stage of the funnel.
• Track metrics and KPIs, proposing optimizations to the prospecting process and continuously seeking to improve results.

Analista de Onboarding B2B – Junior

Customer Success Coordination

Business Development Representative