Customer Success Coordination

Doctoralia Brasil

Customer Success Coordinator leading retention efforts in the largest health tech platform. Focusing on operational excellence, team development, and customer value realization.

Posted 7/29/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in customer retention and success, with a focus on operational excellence and team development. Proficient in managing cross-functional collaboration and utilizing data-driven insights to enhance customer experience and retention strategies.

Highest-signal resume keywords

Customer Success LeadershipOperational ExcellenceTeam DevelopmentCross-Functional CollaborationKPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementProcess ImprovementData AnalysisCustomer Retention StrategiesCRM Management

Soft Skills

People LeadershipCoaching MindsetCommunication SkillsStakeholder ManagementMotivational Leadership

Tools & Technologies

HubSpotSalesforce

Industry Keywords

Customer OperationsRetentionOperational EfficiencyCustomer ExperienceBusiness Metrics

About the role

Key responsibilities & impact

Lead retention team leads, fostering a high-performance, customer-centric culture;
Monitor operational performance and business metrics, translating insights into concrete action plans;
Identify opportunities to improve processes, customer experience, and operational efficiency;
Drive initiatives to increase customer retention and reduce avoidable churn;
Train and develop Team Leaders, ensuring consistent feedback, accountability, and people development;
Partner closely with Product, Sales, and other cross-functional teams to identify root causes and implement scalable solutions;
Ensure operational routines, cadences, and performance reviews are executed consistently;
Anticipate risks, remove operational bottlenecks, and improve operational predictability;
Keep the team engaged, motivated, and aligned with company culture, especially in a high-pressure retention environment;
Build an environment where customers clearly perceive the value of our solutions, sustaining retention and revenue growth.

Requirements

What you’ll need

Previous experience leading Customer Success, Retention, Sales, or Customer Operations teams;
Experience managing managers or Team Leaders;
Strong people leadership skills with a coaching mindset;
Proven ability to drive operational excellence through structured routines and performance management;
Familiarity with CRM management (HubSpot, Salesforce, or similar);
Comfortable working with KPIs and operational data to influence decisions and prioritize initiatives;
Strong cross-functional collaboration and stakeholder management skills;
Excellent communication and influence skills;
Advanced English — daily use.

Benefits

Comp & perks

Flexible hours bank as time off;
Home office allowance (R$100/month);
Meal/Food allowance on a flexible Ifood card (R$1 payroll discount);
Medical assistance (20% co-pay), Dental care and Group Life Insurance;
Childcare assistance (up to 5 years and 11 months);
StarBem (2 free sessions with a psychologist per month, 1 free session with a nutritionist per month);
iFeel app for emotional support;
Wellhub access for you and up to 3 dependents;
Pet plan extending care to your pet;
Birthday day off and company anniversary day off;
Partnership Club with discounts on universities, language schools and other institutions;
Bereavement leave: 10 days for the death of a close person, 2 days in case of pet death;
Maternity/Paternity leave: 6 months for mothers and 30 days for fathers;
Referral program offers up to R$600 per referral for new hires who remain with us for more than 6 months;
We provide feedback at every stage of the process.