Commercial Operations Advisor
FulkersBaileyRussell | Certified B Corp
Clinical Pathway Operations Lead
Doctor Care Anywhere
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £35,000 per year
Job Level
Senior
About the role
- Act as the central coordination point for new treatment pathway pilots.
- Support the transition from design to live operations, ensuring readiness across teams (clinical, operations, support).
- Provide hypercare oversight during early launch phases to identify and resolve operational issues quickly.
- Maintain clear documentation of risks, actions, and lessons learned during pilot stages.
- Monitor day-to-day performance of live pilots, ensuring service standards, safety, and KPIs are met.
- Support teams in embedding operational processes and feedback loops.
- Flag and escalate performance or compliance concerns promptly to senior leads.
- Gather and interpret pathway data (e.g., activity, waiting times, patient feedback) to monitor early progress.
- Produce concise reports and updates for internal stakeholders to inform decisions.
- Identify early trends and make recommendations for improvement.
- Capture and share lessons learned during pilot phases to support future scaling.
- Contribute to “version 2” improvements in pathway workflows, training, and documentation.
- Help shape practical, patient-centred processes that balance efficiency and safety.
- Facilitate smooth communication between operational, clinical, and support teams.
- Coordinate regular updates to key stakeholders and ensure alignment on priorities.
- Participate in governance meetings, sharing data and insights from pilot progress.
Requirements
- Proven experience in programme coordination, project delivery, or service operations within a complex or regulated environment.
- Excellent organisational and multitasking skills with attention to detail.
- Strong communication and stakeholder engagement skills.
- Confident using data to inform action and improvement.
- Proactive problem-solver able to work independently and collaboratively.
- Experience within healthcare, digital health, or clinical operations. (Desirable)
- Familiarity with service launch or pilot management. (Desirable)
- Understanding of quality improvement or operational readiness frameworks. (Desirable)
- Awareness of healthcare governance and compliance standards. (Desirable)
Benefits
- Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!
- 25 Days Holiday + Bank Holidays (FTE): You've earned it! Enjoy time off to recharge, explore, and make incredible memories.
- Birthday Day Off: Go and celebrate however you like!
- Buy up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing
- Company Pension scheme planting a money tree for your future
- Charity Days: Join us in giving back to the community! We're all about making a difference together.
- Enhanced Maternity and Paternity Pay: Extra support during this special time.
- Bike2Work Scheme: We love an eco-friendly commute!
- Hybrid Working: An agile and autonomous hybrid work environment
- Development Opportunities: Get ready to grow, learn, and make strides in your career!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
programme coordinationproject deliveryservice operationsdata analysisquality improvement frameworksoperational readiness frameworkspilot management
Soft skills
organisational skillsmultitaskingattention to detailcommunication skillsstakeholder engagementproblem-solvingcollaboration
