Doctor Care Anywhere

Operations

• Act as the central coordination point for new treatment pathway pilots.
• Support the transition from design to live operations, ensuring readiness across teams (clinical, operations, support).
• Provide hypercare oversight during early launch phases to identify and resolve operational issues quickly.
• Maintain clear documentation of risks, actions, and lessons learned during pilot stages.
• Monitor day-to-day performance of live pilots, ensuring service standards, safety, and KPIs are met.
• Support teams in embedding operational processes and feedback loops.
• Flag and escalate performance or compliance concerns promptly to senior leads.
• Gather and interpret pathway data (e.g., activity, waiting times, patient feedback) to monitor early progress.
• Produce concise reports and updates for internal stakeholders to inform decisions.
• Identify early trends and make recommendations for improvement.
• Capture and share lessons learned during pilot phases to support future scaling.
• Contribute to “version 2” improvements in pathway workflows, training, and documentation.
• Help shape practical, patient-centred processes that balance efficiency and safety.
• Facilitate smooth communication between operational, clinical, and support teams.
• Coordinate regular updates to key stakeholders and ensure alignment on priorities.
• Participate in governance meetings, sharing data and insights from pilot progress.

Clinical Pathway Operations Lead

Product Designer

• Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.
• We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.
• Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you.
• Your new role: We’re looking for a design unicorn - someone who blends craft with strategy, and behavioural insight with business impact. A designer who can flip our product upside down, challenge assumptions, and reimagine how people experience digital healthcare.
• You’ll report in to our Chief Product & Digital Officer, giving you visibility and influence at the highest level of the organisation.
• We’re not looking for someone who just executes tickets. This isn’t a production design role. We want an inquisitive designer who asks the hard questions (of themselves, of us, and of the work) and pushes the team towards stronger, more meaningful outcomes. This isn’t about polishing Figma screens. It’s about reframing mental models, shifting behaviours, and crafting end-to-end experiences that feel effortless for patients while delivering measurable impact for the business.
• You’ll be our design lead and craft champion: zooming out to set vision and strategy, zooming in to refine critical details, and shaping the product through the lens of human-centred and behavioural design. You’ll partner with product managers, engineers, clinicians, and stakeholders to redesign journeys that work with, not against, how people actually think, decide, and behave.
• This is a role for someone who thrives in ambiguity, provokes fresh thinking, and has the design muscle to turn bold ideas into reality.

Clinical Pathway Operations Lead

Senior UX Designer