Deal Operations Associate
Sydecar
Job Level
Mid-LevelSenior
About the role
- Docebo Technical Support Analyst serves as a Docebo product expert and the first point of contact for customer issues and inquiries.
- This role ensures customer satisfaction by addressing technical concerns, troubleshooting issues, and helping clients maximize the system’s potential.
- The analyst provides prompt and accurate support through various communication channels, ensuring customers have their questions answered and their technical issues resolved efficiently.
Requirements
- Strong ability to quickly learn and communicate software-related and technical concepts clearly to customers.
- Exceptional communication skills and a passion for helping customers.
- Previous experience in technical support, particularly in SaaS or fast-paced support organizations.
- Ability to work effectively in a fast-paced, high-pressure environment while maintaining professionalism.
- Capacity to read and comprehend complex technical material.
- Ability to follow set schedules for breaks and lunches, as determined by customer needs.
- A proactive, problem-solving mindset with a customer-first approach.
- Confidence in your abilities and a passion for contributing to team success.
- Previous experience in technical support is highly desirable, especially within SaaS or LMS environments.
- Proven ability to manage customer expectations and deliver effective solutions.
