DNOW

Account Manager

• Responsible for developing, cultivating, and growing Power Service customer base within a specified territory and specialty
• Act as the representative of Power Service for specific customers
• Maintaining and enhancing the business relationships with those companies
• Primary focus will be calling on mining and industrial accounts to service those accounts
• Maximize financial results (revenues, margins, etc.)
• Improve customer service and satisfaction
• Attain and exceed sales goals through increased market share, both existing and new business
• Responsible for business development
• Provide activity reports to manager
• Other duties, as assigned

Account Representative

Project Manager

• Accountable for all aspects of assigned Projects
• Provide superior customer service internally and externally
• Strategically source material
• Help coordinate with internal support team order entry and item coding
• Develop strategic partnerships with suppliers
• Lead project-related conference calls and interact with all third parties involved in project management
• Provide reporting to project management team
• Be in compliance with all established SOPs
• Analyze and recommend areas where efficiencies and advantages can be gained by DNOW and/or our client
• Facilitate expeditious movement of material and paperwork
• Support other Project Managers and Sales Assistants as workload permits
• Exceed customer expectations in service requirements while maintaining 100% on-time deliveries and 100% order accuracy.
• Maximize operating profits while gaining market share through superior customer service.
• Other tasks as assigned by supervisor

Sales

• Communicate DNOW objectives, business model, and technologies clearly within the customer organization at the upper levels.
• Focus internally within the Branch and with customer executives to ensure a high degree of communication across a wide range of issues focused on customer satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign.
• Manages all facets of operations to insure all internal and external requirements for the area assigned are fulfilled
• Facilitate and oversee all facets of revenue generation within assigned area.
• Maximize financial results, and meet and exceed sales goals.
• Cultivate and grow customer base and increase market share within region.
• Manage and lead the team to provide excellent customer service to assigned group in specific area.
• Supervise/direct branch managers and ensures daily duties are carried out.
• Communicate effectively within the Region and Corporate; operations, support groups and management on activity, sales, opportunities and market information.
• Ensures key metric performances are in place and actively being managed.
• Maintains branch inventory levels which meet or exceed company guidelines which include on hand unit accuracy and total investment.
• Ensure that effective processes are in place that communicate customer needs and delivery of Branch products and services.
• Set metrics around performance, account management, training, and profit generating objectives for the Area Sales Team.
• Resolve issues with quick responses and quality work.
• Communicate and work with the other Area Sales Managers to ensure that there is a clear understanding of the customer’s plans and activities.
• Facilitate a monthly Area meeting with the Area Sales and Operations Teams to ensure clarity around goals, issues, and opportunities.
• Work with the Area Sales Team in building strategies to produce results and generate revenue around all Branch product solutions & offerings.
• Conduct quarterly reviews with the Area Sales Team to ensure strict focus on opportunities, issues, action items, and personal development.
• Maintain strict confidentiality according to internal policy from Area customers.
• Special projects, as assigned.

Area Sales Manager

Field Engineer

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers

Account Representative

Project Manager

Area Sales Manager

Field Service Technician

Project Manager