Field Service Technician

DNOW

Field Service Technician providing on-site customer service and technical equipment support. Focused on improving customer satisfaction and operational efficiency for DNOW, an industrial supply company.

Posted 6/20/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions on equipment.
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
Build positive relationship with customers

Requirements

What you’ll need

High School diploma and/or equivalent in work experience
Excellent interpersonal skills, proficient in oral and written communications
Assembly experience preferred
Basic reading skills. Must be able to follow directions
Ability to troubleshoot, test, repair, and service technical equipment
Ability to perform work accurately and thoroughly
Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications.

Benefits

Comp & perks

Competitive Salary + bonus
401(k)/ Retirement savings
Comprehensive Benefits (medical, dental, vision, life and disability coverage)
Career growth opportunities
Friendly work environment
Paid vacation/holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairmaintenanceinstallationdiagnosing errorsservice reportingdocumenting processesassembly

Soft Skills

interpersonal skillsoral communicationwritten communicationproblem-solvingattention to detailadaptability