DMI (Digital Management, LLC)

Desktop Support Specialist

DMI (Digital Management, LLC)

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber Security

About the role

  • Provide an excellent end user experience by resolving technical issues
  • Troubleshoot software packages, hardware devices, and peripherals
  • Configure computer systems according to company policies
  • Handle sensitive data in company drives following privacy regulations
  • Diagnose problems and follow up to ensure resolution
  • Perform regular maintenance and OS updates while minimizing downtime
  • Assist with data back-up duties in case of data corruption
  • Work with vendors to troubleshoot and resolve issues
  • Deliver support for desktop computers, laptops, peripherals, and mobile devices
  • Install and configure hardware, software and peripherals
  • Assist individuals with hardware, software, or network problems via phone, chat, and walk-throughs
  • Train users on hardware, software, printers, email programs, and applications
  • Track pending and completed help-desk requests
  • Answer inbound phone calls, voicemails, and chats
  • Maintain satisfactory quality assurance scores
  • Assist other teams with overflow work

Requirements

  • CompTIA A+ Certification (Bachelors Degree in IT related field is required in lieu of A+ certificaiton)
  • Regular and reliable attendance.
  • Ability to work overtime to complete projects.
  • Strong attention to detail and organizational skills.
  • Multitasking skills and ability to keep up in a fast-paced work environment.
  • The ability to utilize critical thinking to complete tasks.
  • Ability to be flexible in scheduling to meet business needs.
  • Successful completion of a Fingerprint background investigation.
  • CompTIA A+ certification (or Bachelors Degree in IT related field)
  • Microsoft’s Certified Solutions Associate (MCSA) and Technology Associate (MTA) certifications (preferred, but not required)
  • Cisco’s Certified Entry Networking Technician (CCENT) and Certified Technician (CCT) (preferred, but not required)
  • Supporting Computer hardware — central processing units, monitors, hard drives, printers
  • Supporting Hard disk arrays — redundant array of independent disks (RAID) systems
  • Supporting Computer software — backup and data recovery, desktop communications, operating system, and configuration management software
  • Problem Solving —Must be able to use information gleaned from help requests to diagnose specific computer and network problems and identify optimal solutions
  • Interpersonal — Must skillfully handle difficult computer problems and walk people patiently through solutions
  • Listening — Must be able to listen to people’s accounts of different computer and network system problems, diagnose the specific causes, and provide the necessary solutions
  • Speaking — Must be able to not only understand, but also describe computer problems to non-technical people so they can understand as well
  • Writing — Must also keep records of the computer issues they have helped to resolve, which often entails writing reports.