Diverge Health

Bookkeeper

• Coordinate and schedule internal and external meetings, including payer touchpoints and cross-functional check-ins.
• Prepare and distribute agendas, summaries, and follow-up notes to ensure clear communication and next steps.
• Track key projects, timelines, and deliverables, driving timely follow-up and completion.
• Maintain trackers, dashboards, and documentation to monitor account activities and progress toward goals.
• Support the team in managing priorities and communication across stakeholders.
• Assist in developing presentation materials and reports for leadership and payer meetings.
• Contribute to process improvements that strengthen organization, efficiency, and documentation across the team.

Payer Accounts Coordinator

Product Designer

• Conduct interviews and observations with patients, coaches, and clinicians to understand needs and pain points.
• Synthesize qualitative data into clear insights, themes, and journey maps.
• Support prototype design and testing, including conversation guides, digital tools, and workflows.
• Facilitate feedback sessions and usability testing to gather input and refine designs.
• Translate insights into recommendations that inform product, technology, and operations teams.
• Collaborate closely with peers in Population Health, Product, and Clinical Operations to ensure designs are practical and scalable.
• Advocate for patients and frontline teams throughout program design and delivery.
• Help document and share findings that strengthen a culture of learning and empathy across the organization.

Senior Associate, Experience Design

Analyst

• Monitor PES and HES calls to evaluate professionalism, empathy, compliance, and effectiveness.
• Audit documentation and EMR entries for accuracy, completeness, and adherence to standards.
• Identify trends, recurring issues, and compliance risks through regular call and case reviews.
• Provide structured, constructive feedback that supports staff development and quality improvement.
• Partner with leaders in Central Care Operations and Population Health to align on coaching priorities.
• Maintain QA scorecards and reports to track performance and highlight improvement opportunities.
• Recommend updates to scripts, workflows, and documentation standards to improve quality outcomes.
• Support the early design and continuous refinement of Diverge’s QA program for PES and HES functions.

Patient Experience Analyst

Manager

• Architect and operationalize a comprehensive enablement strategy that turns learning into performance outcomes.
• Own the end-to-end lifecycle of training programs, from design to launch, to adoption tracking.
• Partner closely with market leaders, Learning and Development, and cross-functional stakeholders to identify needs, build learning pathways, and operationalize change management across care teams.
• Design and maintain role-based training curricula and competency pathways for Health Coaches, Health Coach Managers, and Health Engagement Specialists.
• Lead the strategic roadmap for care enablement.
• Own the build and deployment of learning management system content, training modules, simulations, and performance assessments.
• Develop and manage robust skills libraries, knowledge checks, and certification frameworks.
• Facilitate high-impact training sessions and lead change management to ensure consistent adoption of tools.
• Maintain performance dashboards and monitor training completion and competency metrics.
• Partner with leadership and frontline teams to gather feedback and continuously improve training programs.
• Own the launch operations and communications for new training initiatives.

Care Enablement Manager

Data Scientist

• Architect intelligent systems, optimize model performance
• Translate complex data into actionable strategies
• Build and enhance data ingestion pipelines to support scalable data science workflows
• Design, tune, and evaluate LLM prompts for natural language understanding and generation
• Develop and deploy predictive and prescriptive models to optimize outcomes across clinical, operational, and financial domains
• Operationalize NLP solutions for unstructured text data, including entity recognition, classification, sentiment analysis, and topic modeling
• Communicate insights through compelling visualizations, dashboards, and presentations tailored to technical and non-technical audiences
• Collaborate cross-functionally with engineering, product, and clinical teams to align AI solutions with business goals
• Stay current with emerging AI technologies and contribute to strategic roadmap planning

Senior Data Scientist

• Lead, plan, and schedule training for Diverge Health clinicians by developing and delivering onboarding training for nurse practitioners, social workers and other clinical staff.
• Develop a “just in time” clinical training ensuring the most up to date clinical guidance, workflows, and approaches for nurse practitioners, social workers, and other clinical staff.
• Collaborate with Nurse Practitioners and Social workers through regular touch points to stay updated with current challenges or questions.
• In partnership with Learning and Development, design engaging, practice-based learning experiences, such as roleplays, aligned to real-world workflows and tailored learning pathways for Nurse Practitioners and Social Workers, grounded in competency models.
• Provide clinical oversight and delivery of interdisciplinary training covering disease education, motivational interviewing, care coordination, new clinical programs, and our model of care for diverse patient populations.
• Ensure clinical accuracy and consistency across all training content, materials, and assessments for NPs, SWs, Health Coach Managers, and Health Coaches, including review of health coach assignments and practicums.
• Lead and facilitate clinical quality assurance for Nurse Practitioners, including conducting shadows, completing evaluation forms, and providing feedback to individuals and management; partner with clinical and market leaders to design and implement quality assurance processes for Social Workers.
• In collaboration with the Coach Success Manager, oversee clinical quality assurance for front-line roles (Health Coaches and Health Engagement Specialists) through shadowing, chart reviews, and targeted feedback; design and facilitate clinical documentation reviews to ensure compliance with market-specific requirements.
• Serve as the clinical point of contact between market clinicians and the Care Enablement team, partnering across QA, Program Integrity, Training, and Care Product to ensure effective feedback loops, continuous improvement, and knowledge sharing.
• Collaborate with Talent Acquisition to identify and assess strong Clinical Care Team candidates, contributing clinical expertise to recruiting efforts.

Manager, Clinical Care Enablement

• Create & improve user experiences, applying creativity and simplicity to new products and features.
• Build scalable, maintainable full-stack applications, contributing to both front-end and back-end development as needed.
• Collaborate cross-functionally to understand workflows, pain points, and area of improvement.
• Design thoughtful, user-centric interfaces, many targeted at users with limited technical proficiency.
• Create wireframes, prototypes, and high-fidelity designs that balance aesthetics and usability.
• Translate designs into production-ready code—bridging the gap between vision and execution.
• Validate designs via usability testing & research, iterating based on feedback and behavioral insights.

Senior UX Design – Full-Stack Software Engineer

• Serve as the backbone of our network development operations
• Report and manage data, coordinating internal processes
• Ensure our payer leads are well-maintained and actionable
• Support field team by monitoring and updating payer leads
• Track, clean, and maintain large data sets related to leads
• Partner with cross-functional teams to streamline workflows
• Provide reporting and updates on lead pipeline health
• Execute ad-hoc projects to support central network development

Network Development Analyst

Operations

• Partner with Market Presidents, Network Development, and Practice Liaisons to collect and manage practice contract documents, provider rosters, and other practice information
• Ensure accuracy and standardization of collected information in Salesforce, SharePoint, and other network systems
• Maintain critical market records including master rosters, referral trackers, payer submissions, and practice credentialing details
• Support Practice Liaisons with reconciliations, administrative tasks, and upkeep of user guides
• Jointly with the Manager of Market Operations, track and report local market KPIs to leadership and identify gaps or issues in data integrity
• Collaborate with the Manager of Market Operations, Technology, and other teams to resolve system issues, streamline workflows, and drive automation
• Facilitate collaboration across functions to ensure market teams have the tools and support they need
• Support rollout workgroups, distribute market maps, and summarize updates for leadership and field teams
• Maintain and scale accurate data and systems, resolve issues related to internal processes, and coordinate with Diverge’s centralized functions

Market Operations Associate

Full-stack Engineer

• Serve as the first point of contact for internal users of Diverge Health’s developed products: triage, troubleshoot, and resolve support requests, educating and guiding users through solutions
• Configure and reconfigure systems to meet user needs and create educational resources to help teammates navigate tools with confidence
• Document recurring issues and recommend product improvements
• Streamline and support operational processes such as inventory management (e.g., laptops, phones), onboarding/offboarding workflows, and system auditing
• Ensure license and system usage align with business expectations
• Automate processes where possible to improve efficiency
• Contribute as a full-stack developer, collaborating with the technology team to deliver new features and capabilities
• Build and maintain applications with a focus on JavaScript, TypeScript, Node.js, Python, and AWS
• Participate in code reviews, design discussions, and agile development practices
• Report to the Senior Vice President of Technology and work at the intersection of support, product development, and IT process improvement