Social Services Advocate

Diverge Health

Social Services Advocate at Diverge Health helping Medicaid patients through the SSI and SSDI application process. Key role includes conducting assessments and managing caseloads effectively.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct structured virtual eligibility assessments with patients and caregivers to confirm SSI/SSDI eligibility and gather the information needed to move applications forward
Request, compile, and review medical records from relevant providers, and prepare medical summary reports for submission to the Social Security Administration (SSA) and Disability Determination Services (DDS)
Submit completed applications to the SSA and DDS, and serve as the designated SSA Representative for patients without legal representation
Manage ongoing weekly outreach calls with patients to provide status updates, address questions, and keep the application process on track
Coordinate with Patient Enrollment Specialists and Health Coaches to support patients who need additional engagement or care coordination touchpoints
Handle administrative responsibilities associated with the program, including PO box management and documentation tracking, with accuracy and follow-through
Leverage AI-assisted tools to support records review and medical summary writing, with a clear understanding of when to verify outputs and how to use these tools in a HIPAA-compliant manner
Partner with internal teams to flag workflow gaps, share patient insights, and contribute to the continued development of scalable, compliant benefits enrollment processes

Requirements

What you’ll need

Minimum of 2 years of experience in social work, case management, disability advocacy, or public benefit navigation, with direct experience supporting SSI/SSDI applications
Current SOAR (SSI/SSDI Outreach, Access, and Recovery) certification at the time of hire; candidates who are in process will be considered if their background is otherwise strong
Demonstrated ability to manage an active caseload efficiently, with a track record of moving cases forward at volume while maintaining high-quality work
Experience supporting patients with complex medical, psychological, or socioeconomic needs
Strong knowledge of SSA and DDS procedures, documentation standards, and application processing requirements
Proficiency in virtual patient engagement, including telephone and video-based interactions
Strong written communication skills, particularly in preparing medical summary reports and case documentation
Familiarity with trauma-informed care, motivational interviewing, and recovery-oriented approaches
Comfort working with technology tools, including CRM platforms and digital workflow systems

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Eligibility AssessmentMedical Summary Report PreparationDocumentation StandardsCase DocumentationApplication Processing

Soft Skills

Strong Written CommunicationPatient AdvocacyMotivational InterviewingTrauma-Informed Care

Certifications

SOAR Certification