Distyl AI

Strategic Account Director – CX Solutions

Distyl AI

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • New York • United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Own and close complex, multi-stakeholder enterprise deals for Distyl’s CX solution offerings.
  • Lead long-cycle sales processes involving CX, Operations, IT, Data, and Security stakeholders.
  • Sell solutions tied to measurable CX and revenue outcomes.
  • Position and sell a defined set of Customer Experience solutions, including conversational commerce (voice, chat, email), agent assist, next-best-action and personalization, proactive retention and resolution, and upsell opportunities.
  • Guide customers through structured discovery that maps CX pain points to specific Distyl solution offerings, avoiding open-ended or bespoke scoping.
  • Build trusted relationships with senior executives (SVP/VP CX, COO, CIO, CDO).
  • Run executive-level conversations focused on outcomes, ROI, and operational impact, not features or models.
  • Shape solution scope, success metrics, and commercial terms in partnership with Solutions, Product, and Implementation teams.
  • Navigate procurement, security, and legal processes to close high-ACV, multi-year CX solution deals.
  • Expand strategic accounts by selling additional CX solution modules and follow-on use cases.
  • Partner closely with delivery teams to ensure outcomes translate into expansion, renewals, and customer references.
  • Maintain a strong point of view on the CX AI landscape, competitive positioning, and buyer priorities.
  • Feed market feedback into CX solution packaging, pricing, and GTM strategy.

Requirements

  • 8–12+ years of enterprise sales experience in AI, SaaS, cloud or data platforms.
  • Proven success as a Majors / Strategic Account Executive or Account Director closing $1M+ ACV deals.
  • Established credibility with enterprise buyers in CX, with the ability to leverage prior relationships to accelerate early pipeline development.
  • Experience selling into Customer Experience, contact center, or customer operations organizations.
  • Strong track record of new logo acquisition and expansion in large enterprises.
  • Comfortable selling defined solutions that combine product, platform, and implementation, not generic consulting.
  • Exceptional discovery, storytelling, and negotiation skills.
  • Able to operate independently while collaborating closely with founders and cross-functional teams.
Benefits
  • Competitive salary and meaningful equity.
  • 100% covered medical, dental, and vision for employees and dependents.
  • 401(k) with additional perks (commuter benefits, in-office lunch).
  • Access to state-of-the-art models, generous usage of modern AI tools, and real-world business problems.
  • Ownership of high-impact projects across top enterprises.
  • A mission-driven, fast-moving culture that prizes curiosity, pragmatism, and excellence.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enterprise salesCX solutionsconversational commercecustomer experiencedata platformsSaaScloudnegotiationdiscoveryaccount expansion
Soft skills
relationship buildingstorytellingcollaborationindependenceleadershipcommunicationstrategic thinkingproblem-solvingoutcome-focusedcredibility