Discogs

Account Manager

• Own Discogs’ seller and partner relationships across North, Central, and South America
• Act as a trusted regional point of contact for priority and high impact sellers and partners
• Support retention, operational health, and adoption of Discogs tools and workflows
• Represent Discogs’ values and Partnerships philosophy consistently and credibly in market
• Surface regional risks, opportunities, and cultural signals to global leadership
• Own the operational health and performance of an assigned cohort of sellers
• Provide clear guidance on operational best practice
• Drive adoption of key Discogs tools and workflows including Shipping Policies and IMS
• Monitor seller performance signals to identify risks, blockers, and opportunities, acting early to resolve or escalate where needed
• Escalate complex or sensitive issues with appropriate context and clear recommendations
• Support the creation and delivery of clear, accurate, and timely seller facing communications
• Contribute to regional and global seller updates in partnership with internal teams
• Ensure messaging is clear, consistent, and aligned with platform changes and policy updates
• Support time sensitive or high impact communications with appropriate urgency and follow up
• Maintain high standards of clarity, consistency, and tone across all seller communications
• Maintain consistent, trusted response times for priority sellers and partners, setting clear expectations around availability and escalation windows
• Maintain high quality, accurate, and up to date Seller Center content aligned with platform changes and policy updates
• Produce and refine guides, help articles, and instructional content using WordPress
• Collaborate with Product and Customer Support to ensure accuracy, relevance, and alignment
• Structure and tag content to improve clarity, discoverability, and usability
• Support the planning and successful delivery of Discogs hosted Record Clubs and regional activations
• Coordinate logistics with venues, partners, and internal stakeholders
• Provide on site or remote support where appropriate
• Capture feedback, learnings, and outcomes from events and feed insight into future planning
• Work closely with Customer Support on regional seller challenges and onboarding patterns
• Partner with Product and Engineering teams to provide feedback regarding seller insight and regional context
• Act as a confident regional owner, resolving issues locally where possible and escalating with context and recommendations when required
• Ensure regional considerations are reflected in global workflows, communications, and initiatives

Regional Partnerships Lead – Americas

Full-stack Engineer

• Technical Strategy: Cross-Squad Influence, Strategic Alignment
• Mobile Development & Execution: Full Lifecycle Delivery, Modernization, Native Integration, Quality Assurance, Observability
• Process Improvement & Collaboration: Operational Excellence, Cross-Functional Collaboration, Mentorship

Senior Engineer II – React Native

Product Marketing

• Collaborate with the Product organization to drive awareness, usage, and adoption of Discogs.
• Conduct comprehensive market research and data analysis to gain insights into the diverse behaviors and preferences of Discogs' audience.
• Collaborate closely with the Product and UX organizations to inform decisions related to user engagement and experience.
• Support the development and execution of data-driven marketing campaigns that cater to different user segments, fostering increased engagement.
• Utilize analytics systems to monitor and manage performance metrics.
• Act as the 'voice of marketing' between Marketing and Product teams.
• Keep abreast of industry trends, competitive landscape, and user feedback to propose innovative strategies.
• Collaborate with cross-functional teams within Discogs to ensure consistent messaging, brand positioning, and user experience across all touchpoints.
• Manage a central hub for product updates focused on educating users about Discogs features.

Regional Partnerships Lead – Americas

Senior Engineer II – React Native

Product Marketing Manager