Own Discogs’ seller and partner relationships across North, Central, and South America
Act as a trusted regional point of contact for priority and high impact sellers and partners
Support retention, operational health, and adoption of Discogs tools and workflows
Represent Discogs’ values and Partnerships philosophy consistently and credibly in market
Surface regional risks, opportunities, and cultural signals to global leadership
Own the operational health and performance of an assigned cohort of sellers
Provide clear guidance on operational best practice
Drive adoption of key Discogs tools and workflows including Shipping Policies and IMS
Monitor seller performance signals to identify risks, blockers, and opportunities, acting early to resolve or escalate where needed
Escalate complex or sensitive issues with appropriate context and clear recommendations
Support the creation and delivery of clear, accurate, and timely seller facing communications
Contribute to regional and global seller updates in partnership with internal teams
Ensure messaging is clear, consistent, and aligned with platform changes and policy updates
Support time sensitive or high impact communications with appropriate urgency and follow up
Maintain high standards of clarity, consistency, and tone across all seller communications
Maintain consistent, trusted response times for priority sellers and partners, setting clear expectations around availability and escalation windows
Maintain high quality, accurate, and up to date Seller Center content aligned with platform changes and policy updates
Produce and refine guides, help articles, and instructional content using WordPress
Collaborate with Product and Customer Support to ensure accuracy, relevance, and alignment
Structure and tag content to improve clarity, discoverability, and usability
Support the planning and successful delivery of Discogs hosted Record Clubs and regional activations
Coordinate logistics with venues, partners, and internal stakeholders
Provide on site or remote support where appropriate
Capture feedback, learnings, and outcomes from events and feed insight into future planning
Work closely with Customer Support on regional seller challenges and onboarding patterns
Partner with Product and Engineering teams to provide feedback regarding seller insight and regional context
Act as a confident regional owner, resolving issues locally where possible and escalating with context and recommendations when required
Ensure regional considerations are reflected in global workflows, communications, and initiatives

Requirements

Strong understanding of record store culture and music marketplace ecosystems
Experience engaging confidently with sellers, buyers, and catalogue driven businesses
Three or more years experience in seller success, partnerships, account management, or marketplace operations
Active or previous experience as a Discogs buyer and seller
Strong organisational skills and operational judgement
Excellent written communication and information clarity
Comfort working independently across multiple time zone
Ability to interpret basic performance data and translate insight into action
Experience supporting or delivering events and regional programs
Familiarity with ecommerce platforms, logistics, or catalogue based systems
Content or CMS experience including WordPress
Spanish and or Portuguese language ability

Benefits

Competitive compensation: salary, plus performance-related bonus program
401(k) with employer match
100% company-paid medical and dental insurance benefits for you and your dependents
4 weeks paid vacation, increasing based on tenure
18 weeks paid leave for birth moms
8 weeks paid parental leave, including for adoption
Monthly wellness allowance
Annual professional and personal development allowance
Work from home office set-up and expense allowances
Flexible work location opportunities
Employer matching toward charitable contributions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

seller successpartnershipsaccount managementmarketplace operationsperformance data interpretationevent supportlogisticsecommerce platformscontent management systemsWordPress

Soft Skills

organizational skillsoperational judgementwritten communicationinformation clarityindependent workcross-time zone collaborationproblem resolutionfeedback captureinsight translationtrusted communication