Dinotech Ltd

Analyst

• Identify and monitor accounts which are classified based on increasing risk levels
• Analyze changes in account activity which may indicate a player is experiencing gambling related harm and take an appropriate course of action
• Detect unusual activity which may give rise to Money Laundering and/or Terrorist Financing
• Prevent underage gambling and identify vulnerable players
• Investigate markers of harm, customer records, external data, publicly available information and other data sources to identify individual risk factors
• Investigate and subsequently close suspicious accounts in order to mitigate risk and protect revenue losses for the business
• Investigate transactions and customer records, external data, utilise publicly- available information, and other data to identify suspicious or unusual activity
• Review and monitor customer account registrations, deposit and withdrawal transactions
• Perform various AML reviews
• KYC (Know Your Customer), SoW (Source of Wealth), SoF (Source of Fund) and CRA (Customer Risk Assessment) checks
• Initial Source of Wealth Requests, including record keeping of sent requests
• Review and process Source of Wealth documentation provided by the customer
• Timely communication with players via email or telephone in a proactive and empathetic manner
• Maintain accurate database records in line with regulatory requirements
• Proactively apply harm reducing measures to player accounts via responsible gambling tools or closure of customer accounts
• Encourage and promote the use of responsible gambling tools available
• Regulatory and business reporting
• Contribute to the development of departmental policies, products and service
• Liaise with and escalate cases to the AML team, Player Protection Manager and MLRO
• Maintain a professional working relationship with other operational teams
• Attend and participate in regular responsible gaming workshops and training

Player Protection Analyst

Financial Crime

• Identify accounts which are classified as ‘medium risk’ and/or ‘high risk’
• Detect unusual activity which may give rise to Money Laundering and/or Terrorist Financing
• Investigate and subsequently close suspicious accounts in order to mitigate risk and protect revenue losses for the business
• Liaising and escalation of cases to the MLRO
• Regulatory and business reporting
• Working closely together with the MLRO to identify areas of improvement in the AML team and associated tools
• Working closely with the Risk, Payments and Fraud Team to streamline processes
• Investigate transactions and customer records, external data, publicly- available information, and other data to identify suspicious or unusual activity
• Reviewing and monitoring customer account registrations, deposit and withdrawal transactions
• Performing various AML checks; KYC (Know Your Customer), SoW (Source of Wealth), SoF (Source of Fund) and CRA (Customer Risk Assessment) checks
• Monitoring of customers to play responsibly
• Monitoring the site/s for suspicious transactions and/or activity
• All financial transactions must be cross-checked with our KYC and AML policy
• Monitoring any transactions which are received from banned countries/territories
• Answering third party queries regarding customers via email/chat
• Responsible for monitoring age verification and KYC/AML policy adherence
• Contribute to the development of departmental policies, products and service
• Attend and participate in regular fraud, AML and responsible gaming workshops and trainings
• Gather feedback from CS & Operations Teams for further system improvements and Product Team with prioritisation Develop and report and exceed personal KPI’s
• Productivity levels must be monitored in order to ensure that the set KPI’s are reached
• Produce regular departmental productivity report
• Initial Source of Wealth Requests, including record keeping of sent requests
• Appropriate noting player's accounts, including the documentation requested
• Ensure that all internal databases are kept up to date correctly
• Compile risk assessments based on the data of your findings
• Conduct Customer Risk Assessment for Deactivated Accounts
• Draft Suspicious Transaction/Activity Reports and escalate them directly to the MLRO when necessary
• Stay up to date with the AML/CFT and Gaming Laws and Regulations
• Act as the first point of contact for AML related inquiries for internal teams, such as Risk, Payments & Fraud, Marketing and Customer Support teams
• Review and process Source of Wealth documentation provided by the customer
• Communicate to players via email to request any information and/or required documentation
• Deal with escalations and/or prioritisation of cases raised by management
• Help and assist with training new starters

Player Protection Analyst

AML Analyst