Dinotech Ltd

Account Manager

• Portfolio Management: Nurturing and cultivating relationships with VIP clientele.
• Multichannel Correspondence: Interacting through emails, phone calls, and live chat.
• Proactive Bonus Management: Offering tailored bonuses and rewards.
• VIP Gameplay Monitoring: Responding promptly to VIP customer activities.
• Feedback Gathering: Actively seeking and collating feedback to improve services.
• Efficient Document Handling: Managing document requests efficiently.
• Insightful VIP Reporting: Providing insights on VIP trends and preferences.
• VIP Onboarding: Welcoming new VIP customers aboard.
• Collaborative Strategy Development: Contributing to VIP strategy with the Marketing Manager.

VIP Account Manager

Technical Project Manager

• You'll own the compliance product delivery end-to-end: understanding what our regulatory stakeholders need, translating those needs into clear technical requirements, and ensuring your team delivers on time.
• Partner with Compliance, Responsible Gambling, AML, and Payments teams to understand their needs and regulatory requirements
• Translate complex compliance requirements into clear user stories and technical specs
• Investigate and resolve stakeholder escalations - understanding how the system works and finding solutions
• Own and prioritize the compliance backlog aligned with regulatory deadlines
• Lead a small, stable remote team of 4 engineers (3 backend, 1 frontend) based in Spain
• Run 1:1s, performance reviews, and support career development
• Report directly to the CTO on delivery and team performance
• Maintain knowledge of MGA and other jurisdictional requirements
• Prepare for and lead technical audits (internal and MGA regulatory), ensuring the team is ready and documentation is in order
• Coordinate with compliance vendors (KYC, PEP screening, sanctions) - escalating issues and managing API changes