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Abuse Detection & Verification Analyst
Dinotech LtdAbuse Detection & Verification Analyst identifying fraud and abuse within Customer Due Diligence team. Investigating suspicious activities and processing KYC verifications to ensure compliance.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
fraud detectionKYC verificationrisk assessmentdata analysiscompliancepayments processinginvestigative techniquesaccount verificationdocumentation reviewpattern recognition
Soft Skills
analytical thinkingattention to detaildecision-makingindependencewritten communicationproactive mindsetcuriosityproblem-solvingcollaborationprofessionalism
Industry Keywords
gamingfintechoperational investigationscustomer experienceregulatory compliancebonus abusepromotional exploitationrisk indicatorscase documentationinternal controls
About the role
Key responsibilities & impact- Monitor player activity to identify fraud, bonus abuse, promotional exploitation, and other forms of abuse.
- Investigate suspicious account behaviour and uncover patterns across gameplay, deposits, withdrawals, and bonus activity.
- Analyse trends and emerging abuse methods to help the business stay ahead of bad actors.
- Review jackpot-related activity and identify unusual betting behaviours or potential exploitation strategies.
- Review and process KYC verification requests.
- Assess customer documentation including identity documents, proof of address, payment verification, and enhanced due diligence documentation where required.
- Make informed, risk-based decisions on account verification while maintaining a smooth customer experience.
- Ensure customer verification and investigations meet regulatory and internal compliance requirements.
- Identify inconsistencies, red flags, and risk indicators during reviews.
- Maintain accurate records and clear case documentation.
- Apply account controls where abuse is confirmed, including bonus reversals, account restrictions, transaction holds, and account closures.
- Escalate complex cases and collaborate with senior stakeholders on higher-risk investigations.
- Help refine internal processes, controls, and detection methods as we scale.
- Handle KYC-related customer enquiries with professionalism and clarity.
Requirements
What you’ll need- Experience in fraud, risk, KYC, compliance, payments, gaming, fintech, or operational investigations.
- Strong analytical thinking and a natural curiosity for understanding how things work.
- An ability to connect dots across multiple data points and identify patterns quickly.
- Excellent attention to detail and sound decision-making skills.
- Confidence working independently in a fast-moving environment.
- Strong written communication and documentation skills.
- A proactive mindset and willingness to challenge the status quo.
Benefits
Comp & perks- Competitive Salary.
- Health Insurance & Fitness Benefit.
- Free Parking.
- Weekly Team meals.
- Team-building events and parties.
- Learning & Development opportunities.
- A great working environment.