FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Training & Quality Assurance Specialist
Dinotech LtdTraining & Quality Assurance Specialist responsible for training and quality assurance for Customer Support team. Ensuring agents deliver exceptional service while adhering to company standards and compliance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and delivering training programs for Customer Support Agents, with a strong focus on quality assurance and performance evaluation. Proficient in developing training materials and fostering collaboration across teams to enhance operational efficiency.
Highest-signal resume keywords
CoachingMentoringPresentation SkillsAnalytical MindsetOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DesignE-Learning Content DevelopmentQuality Assurance MonitoringPerformance EvaluationReport Preparation
Soft Skills
CommunicationAttention to DetailTime ManagementRelationship BuildingProblem-Solving
Industry Keywords
Customer SupportTraining MaterialsRefresher TrainingCross-Functional CollaborationContinuous Improvement
About the role
Key responsibilities & impact- Design, deliver, and evaluate onboarding and ongoing training programmes for Customer Support Agents
- Develop and maintain training materials including manuals and e-learning content
- Conduct regular refresher training on new products and policies
- Monitor and evaluate customer interactions to ensure adherence to quality standards
- Provide feedback and coaching to support agents based on evaluations
- Prepare and present reports on training and quality assurance results
- Collaborate with cross-functional teams to ensure timely operational updates
Requirements
What you’ll need- Strong coaching, mentoring, and presentation skills
- Excellent written and verbal communication
- Analytical mindset with the ability to identify trends and performance gaps
- Strong attention to detail and commitment to quality
- Excellent organisational and time management skills
- Ability to build positive working relationships across teams
- Proactive approach to problem-solving and continuous improvement.
Benefits
Comp & perks- Professional development opportunities