DigitalOcean

Technical Account Manager

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases
• Conduct regular technical consultation sessions and workshops
• Manage and maintain DigitalOcean’s key accounts
• Partner closely with customers to drive engagement, retention, and expansion
• Identify opportunities for cost reduction and performance optimization
• Act as the voice of the customer within DigitalOcean
• Develop tools and scripts to streamline technical engagements

Senior Technical Account Manager

Full-stack Engineer

• Leading engineering efforts to deliver innovative storage solutions
• Supporting the creation and operations of distributed systems
• Programming in Go and other languages
• Collaborating with a motivated team of peers
• Consuming from and contributing to free/open source software communities
• Solving interesting problems in a technically rewarding environment.

Senior Software Engineer, Storage

Product Manager

• Develop the product vision, strategy, roadmap for storage areas and translate those into prioritized, impactful, high-quality, yet simple features.
• Develop a deep understanding of customer needs as they build their businesses on DigitalOcean’s cloud platform.
• Work with customers, as well as internal and external stakeholders to gather requirements.
• Develop business cases and model unit economics for relevant features and capabilities.
• Define, monitor and measure well defined KPIs for the product domain, measure success and course correcting when and where necessary.
• Develop and Lead quarterly planning for owned areas.
• Influence and guide the development process and prioritizing and grooming the product backlog.
• Drive alignment with products such as Compute, AI/ML, GPUs, and storage.
• Enable the DO Sales team with product training and collateral.

Staff Product Manager, IaaS Storage

Security Engineer

• Design, develop, and deploy resilient services and tooling that provide security capabilities at scale
• Research and design automated approaches to detecting and actioning abuse
• Work with product and engineering teams to design secure architectures
• Design and build internal tools for Security Operations Center
• Measure the efficacy of services and tools to drive reporting and decision-making

Staff Security Software Engineer

Software Engineer

• Lead AI transformation strategies
• Architect internal platforms
• Foster engineering excellence
• Deliver product-centric internal tools
• Optimize operational resilience

Senior Director Engineering, Head of Internal Technology

Financial Planning and Analysis

• Own the cash forecast during each monthly forecast cycle
• Maintain and evolve statistical models for financial metrics
• Architect and update the Balance Sheet forecast
• Analyze interest expense trends
• Manage the Long-Range Planning model
• Provide insights for Treasury support
• Drive accountability for cash performance metrics
• Prepare presentations for the Board of Directors

Senior Analyst, Corporate FP&A

• Own a technical area by providing technical leadership for a team
• Drive large cross-functional projects independently to completion
• Work primarily in Python and Go to build and scale model services such as inference, fine-tuning, model benchmarks, and evaluations
• Maintain and develop APIs and SDKs
• Collaborate on design and UX
• Build and scale products to achieve operational excellence
• Independently ship product features from planning to launch to maintenance with high autonomy
• Collaborate with other engineers to find elegant architectures and solutions

Senior Software Engineer – AI/ML

• Leading engineering efforts to deliver innovative storage solutions
• Supporting the creation and operations of distributed systems
• Programming in Go and other languages
• Collaborating with a motivated team of peers
• Consuming from and contributing to free/open source software communities
• Solving interesting problems in a technically rewarding environment

Senior Software Engineer II, Storage

Program Manager

• Own the end-to-end startup application process—from submission through approval, onboarding, and credit provisioning
• Manage application review workflows, approval criteria, and cross-functional handoffs with Sales
• Monitor application pipeline health: volume, approval rates, time-to-decision, and bottlenecks
• Drive continuous improvement initiatives to streamline and automate the application process
• Identify opportunities for automation using tools like Zapier, n8n, or custom integrations
• Reduce manual work through process optimization, smart forms, and workflow automation
• Collaborate with Engineering and IT to implement technical solutions for application management
• Own operational processes and procedures for the entire team—document workflows, create SOPs, and maintain operational playbooks
• Define and manage cross-functional interlocks with Sales, Marketing, Support, Finance, Legal, and Product teams
• Establish clear escalation paths, approval workflows, and decision-making frameworks
• Identify process gaps and implement solutions to improve team efficiency and member experience
• Manage program operations calendar including application cycles, credit renewals, and key milestones
• Own vendor relationships for operational tools and platforms
• Lead operational planning for program launches, policy changes, and scaling initiatives
• Own data and analytics for the Startup team—be the single source of truth for all startup metrics
• Build and maintain dashboards in Looker or similar platforms tracking key program KPIs
• Define and track metrics including: application volume, approval rates, credit utilization, member retention, program ROI
• Drive creation of executive dashboards for leadership visibility into program performance
• Contribute data, insights, and analysis for Weekly Business Reviews (WBRs) and QBRs
• Partner with Data Analytics team to ensure data integrity, proper instrumentation, and reporting accuracy
• Conduct ad-hoc analysis to answer business questions and inform strategic decisions
• Translate data into actionable insights and recommendations for program improvements
• Serve as the operational point of contact for startup credit package issues, application questions, and account problems
• Triage and resolve member issues related to credits, billing, account access, and program eligibility
• Work closely with Sales and the Community Manager to resolve complex customer issues quickly
• Build and maintain internal knowledge base for common issues and resolutions
• Escalate systemic issues to Product, Engineering, or Leadership with recommendations
• Track issue trends and develop proactive solutions to prevent recurring problems
• Create self-service resources (FAQs, troubleshooting guides) to reduce support volume
• Own all startup program application forms—design, maintain, and continuously optimize for conversion and data quality
• Manage program surveys including onboarding, satisfaction, and exit surveys
• Implement A/B testing to improve form completion rates and data collection
• Ensure forms capture essential data for decision-making, reporting, and program evaluation
• Maintain form infrastructure across platforms (Typeform, Google Forms, Salesforce, etc.)
• Proactively recommend improvements based on user feedback, drop-off analysis, and evolving program needs
• Partner with Marketing and Community teams to ensure consistent member experience
• Ensure compliance with data privacy regulations (GDPR, CCPA) in all data collection

Senior Program Manager, AI Startups

• Own a technical area by providing technical leadership for a team
• Drive large cross-functional projects independently to completion
• Work primarily in Python, and Go to build and scale model services such as inference, fine-tuning, model benchmarks and evaluations
• Maintain and develop APIs and SDKs
• Collaborate on design and UX
• Build and scale products to achieve operational excellence
• Independently ship product features from planning to launch to maintenance with high autonomy
• Collaborate with other engineers to find elegant architectures and solutions

Senior Software Engineer II – AI/ML

• Lead the vision and strategy for the DOKS product.
• Build a prioritized product roadmap.
• Engage directly with customers to understand their pain points.
• Work across the organization—including product marketing, sales, engineering.
• Ensure successful launches and continuous improvements.

Senior Product Manager

• Growing and leading a highly-collaborative engineering team
• Helping the team achieve higher standards of performance and product quality
• Introducing and improving processes for team performance and quality-of-life
• Collaborating with product owners and cross-functional teams to design idiomatic, feature-rich, and operationally sustainable software solutions
• Oversee the design and implementation of automating processes and building tools to improve operational efficiency
• Facilitating transparent, constructive communication and a fair, but growth-oriented, distribution of responsibilities between team members
• Providing coaching and counseling via mentoring, one-on-one meetings, etc
• Ensuring maximum uptime for our global infrastructure
• Coordinating operational work across teams to improve the platform with minimal impact

Engineering Manager

Business Development Rep

• Drive outbound pipeline creation through targeted, data-driven prospecting across email, phone, and social channels
• Collaborate with Sales and Marketing on outbound motions, campaigns, and account-based initiatives
• Conduct discovery conversations to identify new business opportunities
• Set qualified meetings and generate high-quality opportunities for Account Executives
• Clearly articulate DigitalOcean’s value proposition across Cloud, AI, and developer-focused solutions
• Maintain accurate and timely prospect activity tracking in our CRM to support forecasting and reporting

Outbound Business Development Representative

• Develop gRPC APIs written in Go Lang to deliver solutions to target customer’s Jobs To Be Done (JTBD).
• Collaborate with the team to define OKRs, driven by our product strategy, and develop roadmap items to successfully deliver on Key Results.
• Contribute to authoring of technical documents to deliver on feature development.
• Triage and resolve escalated IAM support tickets. Serve as the first line of support for incoming bug reports.
• Developing and improving AI Agent performance, correctness, and knowledge bases.
• Maintain and contribute to operational excellence and the stability of the platform.
• Contribute to quality assurance tooling and synthetic testing to proactively identify and address potential customer impacting issues.
• Collaborate with product teams on existing and new product launches to enable seamless integrations of services.
• Contribute to the documentation of processes, and customer instructions.

Senior Engineer I, Copilots

Technical Customer Success

• Serve as the ultimate escalation point for complex, business-critical database and cloud infrastructure issues.
• Architect enterprise-grade database solutions for customers operating large-scale workloads on DigitalOcean.
• Lead hands-on support for database and cloud infrastructure issues across MySQL, PostgreSQL, Redis, MongoDB, Kafka and OpenSearch.
• Act as a trusted technical advisor to our largest customers and strategic partners.
• Analyze customer database and cloud architectures to identify performance bottlenecks, optimize configurations, and ensure best practices.
• Demonstrate strong understanding of database-specific requirements, including schema design, replication, performance optimization, and cloud-native compatibility.