Act a member of the Sustaining Engineering team in the Infra::Machines::Design Organization
Support server hardware, cabling, and networking hardware throughout its operational lifecycle
Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution
Participate in 24/7 on-call rotation with other members of the team
Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components
Develop and maintain standards and practices for DigitalOcean hardware operations
Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns
Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations
Coordinate with Ops teams on monitoring thresholds, failure modes and alerting
Assist in troubleshooting cause of failures and work to prevent them in the future
Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

Requirements

Technical Degree (BS Computer Science/Engineering) or equivalent practical experience
Hands-on experience operating a cloud infrastructure at mid-tier scale or better
An in-depth understanding of server hardware, firmware, and infrastructure
Strong knowledge in troubleshooting techniques, Python and BASH
Extra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience
Clear communication and collaboration across key stakeholders
An insatiable passion for constant improvement.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonBASHserver hardwarefirmwarecloud infrastructuretroubleshooting techniquesJTAG debuggingFirmware troubleshootingWire sniffing

Soft Skills

clear communicationcollaborationpassion for improvement

Certifications

BS Computer ScienceBS Engineering