Manager, Customer Success Engineering

DigitalOcean

Manager, Customer Success Engineering at DigitalOcean ensuring operational excellence and exceptional support experiences. Leading a team to enhance customer satisfaction across cloud infrastructure and AI workloads.

Posted 4/14/2026full-timeRemote • California, Colorado, Massachusetts, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $153,000 per yearWebsite

Tech Stack

Tools & technologies

CloudPython

About the role

Key responsibilities & impact

Lead, hire, train, mentor, and develop a high-performing team
Establish performance metrics and conduct regular 1:1s, performance reviews, and career development planning
Own end-to-end support operations, including queue management
Drive improvements in key support metrics such as CSAT and response times
Act as the ultimate point of technical escalation for enterprise customers

Requirements

What you’ll need

5+ years of experience in Technical Support, Customer Success, or Technical Account Management
2+ years of people management experience
Solid understanding of AI/ML concepts
Deep familiarity with GPU infrastructure and AI inference workloads
Proficiency in reading and debugging code (Python preferred)
Excellent verbal and written communication skills

Benefits

Comp & perks

Competitive salary
Bonuses based on performance
Equity compensation options
Employee Assistance Program
Flexible time off policy
Reimbursement for conferences, training, and education
Access to LinkedIn Learning courses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI conceptsML conceptsGPU infrastructureAI inference workloadsPythoncode debugging

Soft Skills

leadershipmentoringperformance managementcommunication