Lead, hire, train, mentor, and develop a high-performing team
Establish performance metrics and conduct regular 1:1s, performance reviews, and career development planning
Own end-to-end support operations, including queue management
Drive improvements in key support metrics such as CSAT and response times
Act as the ultimate point of technical escalation for enterprise customers

Requirements

5+ years of experience in Technical Support, Customer Success, or Technical Account Management
2+ years of people management experience
Solid understanding of AI/ML concepts
Deep familiarity with GPU infrastructure and AI inference workloads
Proficiency in reading and debugging code (Python preferred)
Excellent verbal and written communication skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI conceptsML conceptsGPU infrastructureAI inference workloadsPythoncode debugging

Soft Skills

leadershipmentoringperformance managementcommunication