Digital Dialog

Account Manager

• People management
• Allocation of the team for special tasks (research, feedback, projects)
• Monitor KPI reporting
• Further development of the product
• Serve as ambassador for the team
• Cross-team communication
• Process monitoring and adjustment
• Team budget planning (team events, training, etc.)
• Stakeholder management

Team Lead, Partner Account Management – mobile.de

• Manage and develop your own client portfolio in day-to-day operations (no cold calling)
• Identify customer needs and develop tailored proposals
• Responsible for contract negotiations through to contract conclusion and for follow-up
• Present customer-specific marketing solutions by phone, via video meetings, and by email
• Analyze KPIs and derive appropriate actions
• Maintain databases and customer documentation
• Execute and support sales-related project tasks
• Conduct online trainings as needed for our customers, dealers, and location onboarding

Account Manager / Sales Manager, m/f/d

Call Center Representative

• Quality management
• Ensuring quality standards through regular quality measures such as monitoring and creating evaluation forms, including deriving necessary follow-up actions
• Designing and conducting knowledge tests
• Identifying coaching needs and supporting the preparation of trainings to be delivered by coaches
• Further development of quality management processes and systems
• Conducting calibrations with project managers / QM representatives of vendors
• Occasional business travel possible
• Resolving vendors' operational queries
• Communicating product updates and urgent system issues to vendors
• Preparing materials for product trainings
• Supporting operational partner management in coordination with the Manager of Operational Partner Management

Team Lead, Partner Account Management – mobile.de

Account Manager / Sales Manager, m/f/d

Quality Coordinator, Call Center