Quality Coordinator, Call Center

Digital Dialog

Quality Coordinator at DIGITAL DIALOG for mobile.de ensuring quality standards in call center operations. Managing coaching support and developing training programs for operational processes.

Posted 7/27/2026full-timeRemote • 🇩🇪 GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality management processes and systems, with a strong focus on developing training materials and conducting evaluations. Proficient in analyzing KPIs to enhance sales support and operational partner management.

Highest-signal resume keywords

Quality ManagementSales Support ExperienceAnalytical SkillsMicrosoft Office ProficiencyGerman Language Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality Standards MonitoringKnowledge Test DesignKPI AnalysisTraining Material PreparationVendor Communication

Soft Skills

FlexibilityTeam Player AttitudeSelf-OrganizationStructured WorkingHands-On Mentality

Tools & Technologies

SalesforceMicrosoft PowerPoint

Certifications & Qualifications

Completed Commercial Vocational Training

Industry Keywords

Call Center ExperienceQuality Management ProcessesOperational Partner ManagementCoaching Needs IdentificationBusiness Travel

About the role

Key responsibilities & impact

Quality management
Ensuring quality standards through regular quality measures such as monitoring and creating evaluation forms, including deriving necessary follow-up actions
Designing and conducting knowledge tests
Identifying coaching needs and supporting the preparation of trainings to be delivered by coaches
Further development of quality management processes and systems
Conducting calibrations with project managers / QM representatives of vendors
Occasional business travel possible
Resolving vendors' operational queries
Communicating product updates and urgent system issues to vendors
Preparing materials for product trainings
Supporting operational partner management in coordination with the Manager of Operational Partner Management

Requirements

What you’ll need

Completed commercial vocational training or equivalent
At least 2–3 years' experience in sales support, ideally with experience in quality management in a call center or comparable industries/roles
Flexibility, a hands-on mentality and a team-player attitude
Self-organization and structured working are second nature to you
You have analytical skills combined with business-oriented thinking
By analyzing KPIs you will help us develop and implement new sales concepts
Good knowledge of Microsoft Office (especially PowerPoint)
Excellent German skills, spoken and written (C1); English skills are an advantage
Knowledge of Salesforce is an advantage
Career changers are welcome!

Benefits

Comp & perks

A modern workplace in new representative offices (including café, canteen and fitness center)
Modern work equipment such as laptop, desktop and additional incentives
Job security
Future-proof working environment with attractive development opportunities
Pleasant working atmosphere in a dynamic team
Independent and varied responsibilities
Professional onboarding/training and personal development supported by experienced trainers
Plenty of scope to implement your ideas
Very good earning opportunities
Fixed salary plus variable pay component
Company-sponsored training
Home office options
Free beverages
Free parking
Additional vacation days