Digistore24 USA

Customer Success Manager

• You manage your own dedicated customer portfolio, build long-term personal relationships, and proactively look after your customers.
• You answer customer questions about our software in the context of online marketing — in writing, by phone, and across various channels.
• Become the primary point of contact for all customer concerns — from new ideas (feature requests) to issues (bug reports).
• You verify bugs or gather detailed information on feature requests and pass everything on to development in a structured manner.
• You know how to maintain customer relationships face to face as well.

Client Success Manager

Account Manager

• Manage a fixed portfolio of clients and build long-term relationships.
• Conduct regular business reviews and calls to improve performance.
• Independently respond to questions about our software and online marketing.
• Proactively advise clients on optimizing sales performance.
• Monitor revenue declines and identify solutions.
• Participate in international VIP client events.

Growth Key Account Manager

Analytics Engineer

• Implement a comprehensive data strategy aligned with Digistore24’s goals.
• Support the management of the entire data domain: architecture, technology decisions, policies, procedures, cost monitoring, alerting, etc.
• Ensure the data foundation is performant and scalable to meet business needs.
• Expand analytics capabilities and drive the development of predictive models and data visualization tools.
• Communicate and align with various teams on business and technical requirements.
• Work with clear goals and objectives to ensure alignment with organizational priorities.
• Ensure the accuracy, reliability, and integrity of data analysis processes and results.
• Implement best practices for data acquisition, integration, transformation, and delivery.
• Stay informed about current technologies and trends in data engineering.
• Act as a subject-matter expert on data analytics and engineering topics and provide support and guidance when needed.

Senior Data Analytics Engineer

Manager

• Provide global employee support for all IT-related issues through a professional ticketing system
• Standardize the services we use (including password security, 2FA, etc.)
• Integrate our SaaS services into Okta
• Eliminate redundant services and reduce service costs
• (Mobile) device management and IT security across our services
• Work independently and take ownership within the ITSM team
• Develop, enhance, and maintain company-wide IT services to high quality standards
• Further develop and maintain the company's IT services with regard to data protection, legal compliance, usability, automation, and security

IT Service Manager, Cloud / System Administrator

Product Manager

• Own growth outcomes across the user lifecycle.
• Take ownership of one or more core growth metrics across the user lifecycle, such as activation, engagement, retention, or monetization.
• Identify friction, drop-offs, and unmet user needs using data and user insights.
• Translate insights into testable growth bets with clear success criteria.
• Define growth models & loops.
• Build and evolve growth models that connect product inputs to business outcomes.
• Identify and improve growth loops beyond linear funnels.
• Make prioritization and tradeoffs explicit, aligning initiatives with company OKRs and strategic goals.
• Lead experimentation.
• Design and run experiments (A/B tests, prototypes, staged rollouts) with Design and Engineering.
• Apply sound experimentation practices, including hypothesis definition, success metrics, and basic statistical reasoning.
• Use learnings to iterate, double down, or stop initiatives decisively.
• Be hands-on with product analytics.
• Work daily with product analytics to guide decisions and uncover opportunities.
• Use tools like PostHog (strong plus), Amplitude, Mixpanel, or Pendo to analyze user behavior and experiment results.
• Turn data into clear insights that inform decisions.
• Drive end-to-end execution.
• Lead initiatives from problem framing through discovery, delivery, and measurement.
• Collaborate closely with Engineering and Design on scope, tradeoffs, and sequencing.
• Ensure learnings are documented and reused.
• Collaborate across the company.
• Work as a thought partner with stakeholders across Marketing, Support, Analytics, and Leadership.
• Align teams around shared goals and outcomes.
• Communicate clearly and proactively.

Client Success Manager

Growth Key Account Manager

Senior Data Analytics Engineer

IT Service Manager, Cloud / System Administrator

Senior Growth Product Manager