Digistore24 USA

Account Manager

• You manage your own dedicated portfolio of clients and proactively take care of your customers.
• After a thorough onboarding, you will become a specialist in online marketing and software applications.
• Become the central point of contact for all customer matters.
• Continuously identify opportunities for improvement and challenges arising from customer interactions.

Product Manager

• Own growth outcomes across the user lifecycle
• Take ownership of one or more core growth metrics across the user lifecycle, such as activation, engagement, retention, or monetization
• Identify friction, drop-offs, and unmet user needs using data and user insights
• Translate insights into testable growth bets with clear success criteria
• Define growth models & loops
• Build and evolve growth models that connect product inputs to business outcomes
• Identify and improve growth loops beyond linear funnels
• Make prioritization and tradeoffs explicit, aligning initiatives with company OKRs and strategic goals
• Lead experimentation
• Design and run experiments (A/B tests, prototypes, staged rollouts) with Design and Engineering
• Apply sound experimentation practices, including hypothesis definition, success metrics, and basic statistical reasoning
• Use learnings to iterate, double down, or stop initiatives decisively
• Be hands-on with product analytics
• Work daily with product analytics to guide decisions and uncover opportunities
• Use tools like PostHog (strong plus), Amplitude, Mixpanel, or Pendo to analyze user behavior and experiment results
• Turn data into clear insights that inform decisions
• Drive end-to-end execution
• Lead initiatives from problem framing through discovery, delivery, and measurement
• Collaborate closely with Engineering and Design on scope, tradeoffs, and sequencing
• Ensure learnings are documented and reused
• Collaborate across the company
• Work as a thought partner with stakeholders across Marketing, Support, Analytics, and Leadership
• Align teams around shared goals and outcomes
• Communicate clearly and proactively.

Senior Growth Product Manager

People Operations

• Be the first point of contact for employees via our People Operations inbox.
• Independently handle inquiries about contracts, leave, benefits and HR processes — in German and English.
• Design a structured and personalized onboarding experience that gives new hires orientation and confidence.
• Manage offboardings professionally and respectfully through to completion.
• Own People Operations topics and projects independently — from analysis through implementation to continuous improvement.
• Analyze existing processes, develop scalable solutions, and drive HR projects autonomously.
• Maintain and enhance existing HR reports, build dashboards, and work closely with the People Team Lead to make HR data actionable for informed decision-making.

HR People Operations Specialist

Account Executive

• Du beantwortest eigenverantwortlich Fragen rund um unsere Features und deren Anwendungsgebiete schriftlich.
• Technische Anfragen löst du versiert: von API-Kontext über IPN-Anbindung bis zu Upsell-Einrichtung.
• Qualitätsmanagement: Du verifizierst Bug-Meldungen und gibst Probleme strukturiert an deine Software-Kollegen weiter.
• Effizienzsteigerung: Du stellst einen effizienten und reibungslosen Ablauf unserer Prozesse sicher und optimierst diese kontinuierlich.

Kundenbetreuer 2nd Level

• Du bist unser Aushängeschild beim Kunden und Experte für unsere Software-Lösungen sowie Online-Marketing.
• Dein Ziel ist es, das Kundenportfolio stetig wachsen zu lassen und Klienten optimal zu beraten.
• Du betreust einen festen Kundenstamm, baust langfristige Beziehungen auf und führst mit jedem deiner Kunden regelmäßig Business-Reviews sowie Calls zur Leistungssteigerung.
• Nach einer gründlichen Einarbeitungsphase bist du Spezialist für Online-Marketing und Software-Anwendungen.
• Du beantwortest eigenverantwortlich Fragen rund um unsere Features und deren Anwendungsgebiete ‒ schriftlich und telefonisch.
• Auf Basis von Sales-Trend-, Funnel- und Performance-Analysen gibst du Empfehlungen zur Optimierung ihres Business.
• Dank regelmäßigem Monitoring registrierst du mögliche Umsatzrückgänge sofort und analysierst Hintergründe und findest Maßnahmen zur Lösung.
• Die Betreuung von Bug-Reports und Feature-Requests gehören ebenfalls in deinen Verantwortungsbereich.
• Ob bei internationalen VIP-Kunden-Events, einem Business-Lunch oder auf Messen ‒ du verstehst es, Kundenbeziehungen auch face to face zu pflegen.

Account Manager

Senior Growth Product Manager

HR People Operations Specialist

Kundenbetreuer 2nd Level

Growth Key Account Manager, ENG & DE