DigiCert

Solutions Engineer

• Identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts
• Collaborate with customers, partners, and Account Managers to deliver business value
• Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure
• Lead or participate in product demonstrations
• Translate complex customer requirements into actionable technical solutions or configurations
• Assist with scoping customer environments and recommend best-fit products or services
• Provide end-to-end technical and business value guidance before and during the sales cycle
• Act as a trusted technical advisor and key client contact, offering strategic insight and hands-on support
• Create technical documentation, architecture diagrams, integration guides, technical proposals, and proof-of-concept plans
• Deliver technical presentations demonstrating business value to external stakeholders and customers
• Design customized technical solutions involving product configuration, integration planning, and API usage
• Collaborate with product and engineering teams to validate feasibility or escalate edge-case needs
• Support RFP/RFI responses, technical questionnaires, bids, and tenders
• Partner with Account Executives and Customer Success Managers to align technical value with customer goals
• Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items
• Travel approximately 20–25%

Senior Solutions Engineer

Recruitment

• Own the full lifecycle recruitment process for positions across technical, G&A, and Sales
• Partner with hiring managers to understand business priorities, organizational design, and hiring requirements
• Develop proactive sourcing strategies to identify passive technical talent through LinkedIn Recruiter, GitHub, Stack Overflow, open-source communities, professional associations, and networking
• Build long-term talent pipelines for critical skill sets and hard-to-fill positions
• Conduct recruiter screens evaluating backgrounds, career progression, and overall fit
• Provide market intelligence, compensation trends, competitive hiring insights, and talent availability
• Influence hiring decisions through structured interviewing, calibration sessions, and data-driven recommendations
• Develop interview plans, competency-based assessments, and consistent evaluation processes
• Leverage recruiting metrics including time-to-fill, quality of hire, funnel conversion, offer acceptance, and sourcing effectiveness
• Drive an exceptional candidate experience through proactive communication, transparency, and timely follow-up
• Evaluate recruiting processes, tools, and technologies to improve efficiency and scalability
• Partner with HR, Compensation, and Total Rewards throughout the offer process
• Participate in strategic Talent Acquisition initiatives, employer branding, process improvement, and global recruiting projects

Talent Acquisition Business Partner

Operations

• Own and oversee all PKI operations, including CA hierarchy management, HSM administration, and key ceremony execution.
• Lead, mentor, and scale a high-performing PKI operations team across multiple time zones.
• Ensure continuous availability, integrity, and security of DigiCert's CA infrastructure in compliance with WebTrust, CA/Browser Forum Baseline Requirements, and applicable regulations.
• Drive automation and operational efficiency across certificate issuance, revocation, renewal, and monitoring workflows.
• Partner with engineering, compliance, and product teams to support new PKI capabilities and ensure alignment with trust framework standards.
• Lead internal and external PKI audits (WebTrust, ETSI), manage audit readiness, and remediate findings.
• Develop and maintain PKI policies, procedures, Certificate Practices Statements (CPS), and Certificate Policies (CP).
• Define and enforce DR/BCP strategies for all HSM infrastructure.
• Serve as a subject matter expert and escalation point for complex PKI incidents and customer-impacting issues.

Senior Solutions Engineer

Talent Acquisition Business Partner

Director – PKI Operations