Operations

• Company Overview: Privately owned and operated, Digible founded in 2017 offering digital marketing solutions and predictive analytics platform Fiona.
• Role: Director of Business Operations (BizOps) reporting to COO, responsible for scaling and strengthening offshore operations and optimizing workstreams.
• Responsibilities: Drive integration and scaling of offshore operations, create SOPs, unify workflows, maintain capacity planning, lead cross-functional efficiency initiatives, partner with Engineering/Product, strengthen partnerships across business.
• Success Metrics: Improved Labor Efficiency Ratio, Reduced Labor per Account, Shortened cycle and process times, Increased onboarding throughput, Consistent adoption of resource planning framework, Strengthened partnerships, Seamless offshore integration.
• Cultural Values: Authenticity, Curiosity, Focus, Humility, Happiness.
• Physical Requirements: Prolonged periods sitting; must be able to lift up to 15 pounds at times.

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