Client Trainer II – Fixed Ops
Cox Enterprises
Director of Business Operations
Digible, Inc
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $195,000 per year
Job Level
Lead
About the role
- Company Overview: Privately owned and operated, Digible founded in 2017 offering digital marketing solutions and predictive analytics platform Fiona.
- Role: Director of Business Operations (BizOps) reporting to COO, responsible for scaling and strengthening offshore operations and optimizing workstreams.
- Responsibilities: Drive integration and scaling of offshore operations, create SOPs, unify workflows, maintain capacity planning, lead cross-functional efficiency initiatives, partner with Engineering/Product, strengthen partnerships across business.
- Success Metrics: Improved Labor Efficiency Ratio, Reduced Labor per Account, Shortened cycle and process times, Increased onboarding throughput, Consistent adoption of resource planning framework, Strengthened partnerships, Seamless offshore integration.
- Cultural Values: Authenticity, Curiosity, Focus, Humility, Happiness.
- Physical Requirements: Prolonged periods sitting; must be able to lift up to 15 pounds at times.
Requirements
- 7+ years of experience in operations, business consulting, or strategic program management within a high-growth, service-based organization (agency or professional services strongly preferred).
- Proven success driving operational scale and efficiency, with examples of diagnosing bottlenecks and leading cross-functional execution.
- Experience implementing and integrating offshore and shared services teams.
- Demonstrated leadership and influence across diverse teams and stakeholders.
- Deep knowledge of organizational design, workflow optimization, and resource planning.
- Strong program management skills with experience running complex, multi-stakeholder initiatives.
- Data fluency: comfortable with metrics, dashboards, and using KPIs to guide decisions.
- Exceptional communicator with the ability to simplify complexity for both technical and non-technical audiences.
- A continuous improvement mindset with a strong bias toward systems thinking and process innovation.
