Digible, Inc

Director of Business Operations

Digible, Inc

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $165,000 - $195,000 per year

Job Level

Lead

About the role

  • Company Overview: Privately owned and operated, Digible founded in 2017 offering digital marketing solutions and predictive analytics platform Fiona.
  • Role: Director of Business Operations (BizOps) reporting to COO, responsible for scaling and strengthening offshore operations and optimizing workstreams.
  • Responsibilities: Drive integration and scaling of offshore operations, create SOPs, unify workflows, maintain capacity planning, lead cross-functional efficiency initiatives, partner with Engineering/Product, strengthen partnerships across business.
  • Success Metrics: Improved Labor Efficiency Ratio, Reduced Labor per Account, Shortened cycle and process times, Increased onboarding throughput, Consistent adoption of resource planning framework, Strengthened partnerships, Seamless offshore integration.
  • Cultural Values: Authenticity, Curiosity, Focus, Humility, Happiness.
  • Physical Requirements: Prolonged periods sitting; must be able to lift up to 15 pounds at times.

Requirements

  • 7+ years of experience in operations, business consulting, or strategic program management within a high-growth, service-based organization (agency or professional services strongly preferred).
  • Proven success driving operational scale and efficiency, with examples of diagnosing bottlenecks and leading cross-functional execution.
  • Experience implementing and integrating offshore and shared services teams.
  • Demonstrated leadership and influence across diverse teams and stakeholders.
  • Deep knowledge of organizational design, workflow optimization, and resource planning.
  • Strong program management skills with experience running complex, multi-stakeholder initiatives.
  • Data fluency: comfortable with metrics, dashboards, and using KPIs to guide decisions.
  • Exceptional communicator with the ability to simplify complexity for both technical and non-technical audiences.
  • A continuous improvement mindset with a strong bias toward systems thinking and process innovation.