Diebold Nixdorf

Field Engineer

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Field Service Technician

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Assist with the installation, maintenance, and basic troubleshooting of technical equipment on major retailer POS & IT equipment
• Learn to diagnose and resolve issues under the guidance of experienced engineers
• Provide friendly, professional on-site support to customers
• Develop practical IT and hardware knowledge through structured training and real-world experience
• Configures and installs applicable software
• Performs routine checks according to documented procedures
• Assists with special projects as assigned

Junior Field Service Technician

Security Engineer

• Provides on-site maintenance and repair services for DN customers.
• Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules.
• Responds to service calls in an accurate and timely manner.

Service Operations Security Technician

• Prioritizes and plans service calls in accordance with customer service level agreements and to ensure high levels of customer satisfaction.
• Contacts customers to communicate estimated time of arrival.
• Promotes high quality of service and follows through to ensure call completion.
• Escalates service requests as required for resolution.
• Maintains customer satisfaction by ensuring communication and a professional demeanor and appearance.
• Performs basic installation functions ( For Example, pulling cables, mounting devices, installing locks).
• Performs technical fixes such as clearing paper, card and bill jams.
• Supports service technicians by performing preventive maintenance inspections.
• Develops understanding of operating standards, practices and procedures.