Diebold Nixdorf

Public Relations

• Familiarizes themselves with field service technician practices and procedures.
• Under guidance or working alongside more experienced technicians, performs any one or all of the following:
• Incident Handling: Uses diagnostic tools to troubleshoot, performing detailed analysis of hardware and software failures.
• Performs hardware repairs at the component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Conducts routine checks according to documented procedures.
• Replenishes consumables as directed.
• IMAC/R: Installs, moves, adds, changes, and removes hardware and software products.
• Customer Training: Instructs and trains customers on the use and operation of installed hardware and software.
• Attends regular hardware and software training (hands-on, classroom, and online).
• Participates in implementing measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Electronics Technician

General

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Electronic Technician

Dispatcher

• Support dispatch operations for your assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with your team and share feedback for continuous improvement.

Dispatcher, Dutch Language

• Installs, performs technical maintenance, and debugs hardware and software of products and components, primarily at customer sites.
• Carries out scheduled inspections, cleaning, and other services, as well as minor repairs on products within an assigned area.
• Verifies that products are functioning properly and resolves identified issues and/or forwards them according to established procedures.
• Schedules service calls, completes all required paperwork, and works with customers to ensure satisfaction with the service provided and understanding of product operation.

Customer Success Manager

• End-to-end responsibility for the operational management of customer accounts with a focus on service quality, stability, and SLA compliance
• Active management of critical customer situations and escalations (e.g., service outages, incident spikes, SLA breaches) through to sustainable resolution
• Coordination and management of field service deployments, installations, and on-site service activities
• Ensuring compliance with SLAs, KPIs, and contractual agreements
• Conducting and facilitating service reviews and governance meetings with customers and internal stakeholders
• Analyzing service performance, incidents, and problem areas, and deriving and implementing improvement measures
• Close collaboration with internal teams (e.g., Service Delivery, Support, Product, Sales) and external partners
• Further development of service processes and standards to optimize quality, efficiency, and cost
• Support in financial management (e.g., billing, invoice disputes, out-of-scope services)
• Identifying optimization and growth opportunities within the existing customer setup

Electronics Technician

Electronic Technician

Dispatcher, Dutch Language

Electronics Technician

Senior Customer Success Manager