Didi Hirsch Mental Health Services

Counselor

• Provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services
• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
• Maintains accurate and detailed chat/text reports
• Assists in the training process of new counselors

Chat and Text Counselor

• Contacts callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services.
• Contacts mental health service providers to help callers secure services.
• Maintains accurate and detailed call reports.
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program.
• Monitors and measures client progress against safety plan and stated goals as it applies to outpatient mental health documentation.
• Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.

Follow Up Counselor, Bilingual – Spanish

• Provide crisis intervention, emotional support, and resources through Crisis Chat and Text services
• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation
• Maintains accurate and detailed chat/text reports
• Responds to concurrent interactions in alignment with 988 Lifeline standards

Chat and Text Counselor

Follow Up Counselor, Bilingual – Spanish

Chat & Text Counselor