Didi Hirsch Mental Health Services

Counselor

• Provides crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
• Familiar with resources and providing information and referrals to visitors as appropriate
• Maintains accurate and detailed chat/text reports
• Responds to concurrent interactions in alignment with 988 Lifeline standards
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program
• Assists in the training process of new counselors
• Participates in community outreach events such as resources tables and presentation about suicide prevention as needed

Chat & Text Counselor, Per Diem

• Offers crisis counseling services via telephone and chat.
• Works alongside shift supervisors to answer, manage, screen and conduct risk assessments of crisis calls.
• Serves as a mandated reporter in cases of suspected abuse.
• Maintains accurate and detailed call reports.
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
• Assists in the training process of new counselors and volunteers.
• Participates in community outreach and/or media events such as resource tables and presentations about suicide prevention.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center.

Bilingual Crisis Counselor, Spanish

• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up
• Serves as mandated reporter in cases of suspected abuse or neglect
• Familiar with resources and providing information and referrals
• Maintains accurate and detailed chat/text reports
• Documentation must be completed in real time
• Responds to concurrent interactions in alignment with 988 Lifeline standards
• Fulfills continuing education requirements as requested
• Assists in training process of new counselors
• Participates in community outreach events as needed
• Attends routinely scheduled meetings

Chat & Text Counselor

Financial Planning and Analysis

• Perform a variety of functions, including creating forecasts and conducting financial analyses
• Provide actionable insights to support decision-making
• Contribute to the organization’s financial strategy and planning
• Participate in the preparation of agency budget
• Support preparation of contract renewal packages including amendments and budget modifications
• Prepare and analyze operating and strategic plans, including monthly and quarterly forecasts
• Design complex worksheets and/or databases for tracking and reporting
• Produce monthly budget monitoring reports for corporate finance
• Prepare and publish monthly operating management reports and attend financial review meetings
• Assist in the preparation of financial statements and cost reports
• Assist with financial reporting, preparation of supporting schedules and data analysis
• Monthly expense monitoring and analysis
• Perform related duties as requested.

Financial Analyst

• As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone
• Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less
• Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers
• Serves as a mandated reporter in cases of suspected abuse or neglect
• Is familiar with resources and providing information and referrals to help seekers as appropriate
• Maintains accurate and detailed contact reports
• Documentation must be completed in real time
• Mentors volunteers during their training process and provides on-going mentorship
• Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts
• Attends routinely scheduled meetings for the Suicide Prevention Center

Crisis Counselor

• Create forecasts and conduct financial analyses
• Support decision-making and contribute to financial strategy and planning
• Prepare agency budget and contract renewal packages
• Analyze operating and strategic plans, including forecasts
• Design complex worksheets for tracking and reporting
• Produce monthly budget monitoring reports
• Assist in financial reporting and prepare supporting schedules

Learning and Development

• Support the implementation of training and onboarding for new crisis line staff and volunteers
• Help facilitate instructional activities, role plays, mentorship sessions, and onboarding logistics
• Support the crisis line foundational training, specialized program training, and continuing education
• Lead components of volunteer recruitment and onboarding, including reviewing and evaluating applications and on-demand video interviews
• Scheduling and facilitating group interviews, and tracking onboarding progress
• Maintain and update training materials, ensuring accuracy and alignment with current practices
• Facilitate training activities including lectures, large and small group role plays, and experiential learning exercises
• Mentor trainees by conducting one-on-one and small group practice sessions and offering constructive feedback
• Monitor training participation and assignment completion, following up with trainees when tasks are incomplete or overdue
• Track attendance and performance data during training, share observations with the Training Coordinators, and collaborate on strategies to support trainees who may need additional guidance
• Recruit and coordinate role players and mentors for each training cohort
• Serve on the crisis lines regularly (calls, chats, or texts) to maintain connection to the work, reinforce training alignment with real-time needs, and model best practices for trainees

Chat & Text Counselor, Per Diem

Bilingual Crisis Counselor, Spanish

Chat & Text Counselor

Financial Analyst

Crisis Counselor

Financial Analyst

Crisis Line Training Specialist