Chat & Text Counselor, Per Diem

Didi Hirsch Mental Health Services

988 Chat & Text Counselor providing crisis intervention and emotional support via chat and text for Didi Hirsch. Delivering compassionate support and maintaining high-quality standards during crises.

Posted 6/5/2026part-timeRemote • California • 🇺🇸 United StatesJunior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Provides crisis-counseling services via chat and text
Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
Familiar with resources and providing information and referrals to visitors as appropriate
Maintains accurate and detailed chat/text reports
Responds to concurrent interactions in alignment with 988 Lifeline standards
Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program
Assists in the training process of new counselors
Participates in community outreach events such as resources tables and presentation about suicide prevention as needed

Requirements

What you’ll need

Minimum of six months of relevant behavioral health experience
One year of experience in crisis intervention or suicide prevention strongly preferred
Possess a high school Diploma or equivalent
Be 18 years of age or older
Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background
Exceptional at multi-tasking and time management
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
Be empathetic, flexible, and adaptable to varying situations
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
Complete yearly required continuing education trainings
Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage
Goal-oriented team player with strong experience working in large and complex systems
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting

Benefits

Comp & perks

loan repayment programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

crisis interventionsuicide preventionrisk assessmentsafety planningde-escalationdata collectionchat triageelectronic documentation systemsweb-based platforms

Soft Skills

interpersonal skillsempathymulti-taskingtime managementflexibilityadaptabilitygoal-orientedteam player

Certifications

high school diploma or equivalentcontinuing education trainings