Chat & Text Counselor

Didi Hirsch Mental Health Services

Crisis intervention Chat & Text Counselor providing emotional support and resources via remote services. Engaging in crisis counseling and remaining compliant with high quality standards.

Posted 5/27/2026part-timeRemote • California • 🇺🇸 United StatesJunior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Offers crisis-counseling services via chat and text
Completes risk assessment, safety planning, de-escalation, and follow-up
Serves as mandated reporter in cases of suspected abuse or neglect
Familiar with resources and providing information and referrals
Maintains accurate and detailed chat/text reports
Documentation must be completed in real time
Responds to concurrent interactions in alignment with 988 Lifeline standards
Fulfills continuing education requirements as requested
Assists in training process of new counselors
Participates in community outreach events as needed
Attends routinely scheduled meetings

Requirements

What you’ll need

Minimum of six months of relevant behavioral health experience
One year of experience in crisis intervention or suicide prevention strongly preferred
Possess a high school diploma or equivalent
Be 18 years of age or older
Possess strong interpersonal skills
Exceptional at multi-tasking and time management
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
Have high speed internet with an active Ethernet connection
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
Reliable and able to adhere to schedules based upon program needs
Complete yearly required continuing education trainings
Have knowledge of all job-specific skills including safety assessment, data collection, and chat/text triage
Goal-oriented team player with strong experience working in large and complex systems
Successfully pass pre-employment screening including background check and live scan fingerprinting

Benefits

Comp & perks

Loan repayment programs available

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

crisis interventionsuicide preventionrisk assessmentsafety planningde-escalationdocumentationdata collectionchat triageelectronic documentation systemsweb-based platforms

Soft Skills

interpersonal skillsmulti-taskingtime managementgoal-orientedteam playerflexibilityreliabilitycommunicationtrainingcommunity outreach