Crisis Counselor, Bilingual – Spanish

Didi Hirsch Mental Health Services

Bilingual Crisis Counselor providing telephone support at Didi Hirsch Mental Health Services. Offering crisis intervention and managing calls in English and Spanish.

Posted 6/30/2026part-timeRemote • California • 🇺🇸 United StatesJunior💰 $26 per hourWebsite

About the role

Key responsibilities & impact

Offers crisis counseling services via telephone and chat.
Works alongside shift supervisors to answer, manage, screen and conduct risk assessments of crisis calls.
Serves as a mandated reporter in cases of suspected abuse.
Maintains accurate and detailed call reports.
Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
Assists in the training process of new counselors and volunteers.
Participates in community outreach and/or media events such as resource tables and presentations about suicide prevention.
Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center.

Requirements

What you’ll need

Fluency in required language for assigned program (Spanish).
Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
Possess a high school Diploma or equivalent.
Be 18 years of age or older.
Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
Be empathetic, flexible, and adaptable to varying situations.
Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
Be reliable and able to adhere to schedules based upon program needs.
Complete yearly required continuing education trainings.
Have knowledge of all job specific skills including safety assessment, data collection, and triage.
Goal-oriented team player with strong experience working in large and complex systems.
A commitment to team objectives and Didi Hirsch philosophies.
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Benefits

Comp & perks

loan repayment programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Crisis CounselingRisk AssessmentSafety AssessmentData CollectionElectronic DocumentationTyping Skills

Soft Skills

Interpersonal SkillsEmotional IntelligenceMulti-taskingTime ManagementEmpathy

Certifications

High School Diploma or EquivalentContinuing Education Trainings