Desjardins

Actuary

• Review the current process for rate indications, identify any shortcomings and find innovative solutions to make it more precise and effective.
• Help implement new work processes for producing rate indications.
• Oversee the production of rate indications and coordinate work with ratemaking teams and corporate actuarial services.
• Coach the ratemaking teams in OAW and the members of the Overall Rate Level Analysis, OAW Auto team on the rate indications process and the selection of underlying assumptions.
• Develop and recommend rate adjustment strategies.
• Monitor auto insurance product profitability in OAW markets.

Actuarial Team Lead, Ratemaking Overall Rate Level, OAW Auto

Communications

• Develop the caisse's annual communications activities plan based on the allocated budget.
• Provide recommendations to managers on strategies and communication activities targeting various clientele groups, community organizations, officers and employees to increase visibility and appeal.
• Assist managers in carrying out these activities.
• Advise managers on the development, improvement and implementation of communications solutions, programs and tools.
• Assist in developing, monitoring and implementing the communications action plan (internal and external), in line with Desjardins Group's targeted results and strategic priorities.
• Maintain the caisse's and Desjardins Group's positive image by identifying potential risks and informing the caisse's general management and relevant partners.
• Monitor activities related to service quality for members and customers (e.g., surveys, complaint handling).
• Receive, assess and recommend sponsorship, donation and subscription requests and perform follow-up activities related to approved funding levels.
• Assist the manager in negotiating sponsorship, donation and subscription agreements.
• Assist with producing the caisse's corporate social responsibility (CSR) report.
• Oversee the organization of various caisse events, including logistics and speechwriting (e.g., annual general meetings, special meetings), and produce the annual report.
• Analyze, select and ensure the quality of communication materials intended for members and customers (e.g., letters, mass mailings).
• Produce and distribute a variety of communications (e.g., for local newspapers and internal channels).
• Support caisse representatives in maintaining business relationships with various clientele groups and community organizations.
• Assist with organizing events for customers and community organizations (e.g., information sessions, conferences, school caisse activities).
• Moderate social media communities: draft informational content for publication (e.g., advertisements, videos) and ensure the overall relevance and coherence of comments and interactions.
• Identify needs and perform follow-up activities for ad placement mandates in collaboration with involved partners.
• Follow up on Desjardins Group merchandising proposals (e.g., ordering promotional materials for all caisse sites, posters).

Communications Advisor

Artificial Intelligence

• Help define and implement AI-based tools to support SAS platform governance.
• Provide oversight for analytics and artificial intelligence from a SAS governance perspective.
• Work with the Artificial Intelligence Centre of Excellence to ensure compliance, responsible AI practices and governance across the data and analytical model lifecycle.
• Assess and monitor model quality, bias and performance.
• Advise and support business, analytics and IT teams.
• Implement monitoring, audit and continuous improvement mechanisms.
• Stay up to date on evolving practices, SAS capabilities and regulatory requirements.
• Develop scripts and workflows to manage training data and prompts in the data lake.
• Implement versioning, traceability and compliance mechanisms for models and their artifacts.
• Work with data engineering teams to ensure our AI solutions are resilient and protect confidential information.

Data and Artificial Intelligence Advisor

Data Scientist

• Mine, evaluate, perform feature engineering, inspect and adjust available data, and select predictors for optimal use in predictive modeling
• Analyze client and partner needs, anticipate the potential impacts of deployed models and their operationalization, and assist with model rollout
• Apply statistical, machine learning and artificial intelligence methods to leverage data and develop and maintain models and segmentations that meet business needs
• Write the code required to prepare and mine data, and to develop, evaluate, support, deploy and manage complex models
• Prepare clear, easy-to-understand presentations and data visualizations to support business decisions and present to committees
• Specify requirements and constraints to ensure model performance and keep documentation on data and calculation rules up to date
• Identify opportunities to improve rules and systems, and recommend enhancements for data management tools

Data Scientist – Grant Fraud Detection Specialist

DevOps Engineer

• Deliver on acceptance criteria and ensure that issues are tracked properly based on the product owner’s backlog prioritization.
• Strike a balance between delivering value, achieving stability, meeting Desjardins requirements and industry best practices.
• Act as a subject matter expert in Azure infrastructure operations for business lines with varying levels of cloud expertise.
• Monitor the industry to make recommendations diligently to ensure best practices.
• Provide ad-hoc support to our partners to help them implement their application solution, if needed.
• Encourage the development of products and services, in accordance with Desjardins security standards.
• Make sure that the documentation is developed to be usable by peers or IT consumers.

Integrator, Azure DevSecOps, Cloud Computing

Data Engineer

• Build and design data collection systems and platforms for a variety of initiatives.
• Develop data pipelines, and integrate, transform and consolidate data from different systems in structures that are adapted to the context.
• Implement, monitor, maintain and improve a wide range of systems that meet business needs.
• Use various script languages and tools for storing and producing complex sets of data.
• Develop algorithms, prototypes and proofs of concept within complex projects.
• Identify opportunities to improve systems based on trends and behaviours, and recommend ways to enhance data management services.
• Help develop procedures and document IT solutions.
• Prepare and deliver training for peers and users.

Advisor, Data Engineering

• Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget.
• Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees, and help them carry out these activities.
• Ensure and uphold a positive image of the caisse and Desjardins Group by identifying potential risk situations and informing the caisse’s general manager and the various partners involved.
• Monitor activities related to service quality for members and clients (for example, surveys and complaints).
• Receive and analyze sponsorship, donation and fundraising requests and make recommendations, and conduct follow-ups, such as those related to contributions made.
• Help produce the caisse’s social responsibility report.
• Analyze, select and ensure the quality of communication methods intended for members and clients, (for example, letters and mass mailings).
• Produce and communicate information (for example, for local and internal newspapers).
• Support caisse representatives in maintaining business relationships with various client groups and community organizations.
• Helps organize events (e.g., information sessions, seminars, School Caisse activities)
• Manage social media communities by writing information content for posts (for example, advertising and videos) and ensure the relevance and consistency of comments and interactions.
• Identify needs and follow up on ad placement guidelines, in collaboration with various partners.
• Follow up on Desjardins’s merchandising proposals (for example, order promotional materials for the caisse).
• Help organize logistics for caisse events (for example, annual general meeting and special general meeting) and oversee the production of the annual report.

Business Development Rep

• Establish an advisory relationship by identifying current and potential needs and supporting client retention
• Advise partners, practitioners, members and clients on products, services and solutions and ensure their satisfaction
• Analyze and meet very technically complex client needs, handle requests and follow up as needed
• Collect, compile and analyze data. Prepare reports and recommendations
• Stay on top of the latest standards, products and services in your field

Business Development and Sales Support Advisor

Financial Planning and Analysis

• Advise your clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives involving financial, regulatory, tax and accounting reporting
• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives to balance business needs, requirements and best practices.
• Identify, analyze and diagnose major issues, make recommendations to decision-making bodies, and carry out specialized and complex analysis for projects and initiatives that significantly impact the entire organization.
• Prepare reports and other specialized documents.
• Implement and monitor quality control measures to ensure the integrity and accuracy of accounting data and financial statements in accordance with regulations, financial governance rules, and tax and accounting standards
• Represent Desjardins’s position when making agreements with external partners and organizations.

Senior Advisor, Financial Disclosure

Software Engineer

• Actively help develop execution strategies, and analyze and develop software products (design, code, and automate run tests), while applying development, data and security best practices
• Document technical solutions as well as practices to ensure product sustainability.
• Help develop documentation that is prepared and delivered for training purposes to peers and users
• Provide technical support for IT operations, analyze, diagnose, follow up on and resolve critical and complex system issues
• Cocreate with business partners and architects to get a complete understanding of business intentions and objectives to standardize solutions accordingly

Programmer Analyst, System and Infrastructure Operations, Maintenance and Development

Operations

• Provide administrative and operational support to the organization
• Help carry out the unit’s operational and administrative processes
• Help analyze and produce reports and statistics
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding
• Coordinate the unit’s activities
• Provide information about your line of business’s processes and procedures
• Help prepare presentations and related documents
• Serve as resource person for administrative and operational matters

Student Job – Agent, Office Work and Operations

Architect

• Design IT solutions to meet the business needs of large-scale projects or programs
• Ensure consistency with the organization’s structure and architecture
• Lead and influence business partners and stakeholders on strategic initiatives
• Make recommendations on IT development and implementation strategies
• Produce specialized deliverables as part of projects or initiatives
• Interact with a large number of stakeholders working in various fields
• Serve as an expert advisor and subject matter expert for senior management

Senior Advisor, IT Architecture

Call Center Representative

• Advise members and clients, providing a unique and personalized experience
• Collaborate with a dynamic team at client relations centres
• Support initiatives that build loyalty for Desjardins members

Call Center Student Job

• Advise members and clients on the best strategies and work with them to identify expected results
• Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices in your field
• Participate in outreach activities and represent the caisse in the community

Personal Finance Advisor

• Handle client requests.
• Perform tasks and research as needed, and recommend appropriate solutions.
• Help colleagues manage their agenda and emails.
• Be attentive to the needs of members and clients and recommend solutions that meet their needs and expectations.
• Help members and clients choose and get the most of their tools and channels based on how much independence and automation they want.
• Seize business opportunities and participate in sales development initiatives.

Actuarial Team Lead, Ratemaking Overall Rate Level, OAW Auto

Communications Advisor

Data and Artificial Intelligence Advisor

Data Scientist – Grant Fraud Detection Specialist

Integrator, Azure DevSecOps, Cloud Computing

Advisor, Data Engineering

Communications Advisor

Business Development and Sales Support Advisor

Senior Advisor, Financial Disclosure

Programmer Analyst, System and Infrastructure Operations, Maintenance and Development

Student Job – Agent, Office Work and Operations

Senior Advisor, IT Architecture

Call Center Student Job

Personal Finance Advisor

Financial Services Agent, Clientele