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Wealth Management Technical Support Agent
DesjardinsTechnical Support Agent providing user assistance for IT applications in Wealth Management. Responsibilities include managing systems, supporting users, and ensuring optimal performance.
About the role
Key responsibilities & impact- Provide user support and assistance for IT applications
- Perform MIC platform administration activities (e.g. server shutdown and start-up, verifying automatic system operations)
- Perform basic network activities (e.g. reactivating passwords, configuring new users)
- Manage computer equipment and technological systems
- Produce and transmit reports concerning problems encountered
- Analyze equipment needs and propose solutions
- Support users in optimizing their use of systems and equipment
- Develop and propose simple training activities for users
- Ensure the application of standards regarding computer security
- Manage and update various Web and platform applications
Requirements
What you’ll need- College diploma in a related field
- A minimum of one year of relevant experience
- Knowledge of French is required
- Advanced proficiency in computer tools
- Decision quality, Situational adaptability
Benefits
Comp & perks- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT applications supportMIC platform administrationnetwork activitiescomputer equipment managementreport productionequipment analysisuser training developmentcomputer security standards applicationWeb application managementplatform application management
Soft Skills
decision qualitysituational adaptability
Certifications
college diploma