Derick Dermatology

Billing Specialist

• Collects, posts, and manages patient account payments.
• Prepares and reviews patient statements.
• Imports and balances EFT’s.
• Identifies and corrects rejected claims.
• Reviews delinquent accounts and contacts for collection purposes.
• Verifies patients’ insurance coverage.
• Answer questions regarding billing and insurance policies.
• Process payments from insurance companies.
• Follows up to see if a claim is accepted or denied.
• Reviews and appeals unpaid and denied claims accordingly.
• Evaluates medical record documentation to ensure proper CPT and ICD-10 codes are billed appropriately.
• Obtains precertification, if required, for specific procedures.
• Investigates insurance fraud and reports if found.

Billing and Coding Associate

• Collects, posts, and manages patient account payments
• Prepares and reviews patient statements
• Imports and balances EFT’s
• Identifies and corrects rejected claims
• Reviews delinquent accounts and contacts for collection purposes
• Verifies patients’ insurance coverage
• Answers questions regarding billing and insurance policies
• Processes payments from insurance companies
• Follows up to see if a claim is accepted or denied
• Reviews and appeals unpaid and denied claims accordingly
• Evaluates medical record documentation to ensure proper CPT and ICD-10 codes are billed appropriately
• Obtains precertification, if required, for specific procedures
• Investigates insurance fraud and reports if found

Assistant

• Assists with Scheduling & Contact Center activities.
• Answers inbound calls to schedule appointments for new or existing patients at all locations.
• Collects and documents patient medical history into the electronic medical record (EMR).
• Other duties as assigned and subject to change as requirements evolve.

Scheduling Assistant

Customer Support

• Serves all Derick Dermatology providers with patient after visit contacts involving pathology/laboratory results, scheduling follow-ups, and prescription questions
• Monitors and tracks lesions that require tracking to completion
• Keeps outstanding or incomplete tasks below a certain level in various systems
• Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goal
• Additional responsibilities as assigned

Provider Support Agent

Administrative Assistant

• Serves all Derick Dermatology providers with patient after visit contacts involving but not limited to the following tasks: pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, coordination of care with outside providers, medical questions, provider questions, refill requests, prior authorizations, cosmetic questions etc.
• Monitors and tracks lesions that require tracking are followed to completion.
• Keeps outstanding or incomplete tasks below a certain level in the following systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal etc.
• Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goal.
• Additional responsibilities as assigned.

Administrative Medical Assistant

• Serves all Derick Dermatology providers with patient after visit contacts including pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, and coordination of care with outside providers.
• Monitors and tracks lesions that require tracking are followed to completion.
• Keeps outstanding or incomplete tasks below a certain level in various systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal.
• Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goals.
• Additional responsibilities as assigned.