Derick Dermatology

Customer Support

• Serves all Derick Dermatology providers with patient after visit contacts including pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, and coordination of care with outside providers.
• Monitors and tracks lesions that require tracking are followed to completion.
• Keeps outstanding or incomplete tasks below a certain level in various systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal.
• Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goals.
• Additional responsibilities as assigned.

Provider Support Agent