Provider Support Agent

Derick Dermatology

Provider Support Agent assisting dermatology providers with patient communications and follow-up tasks. Requires communication skills and proficiency in EMR systems.

Posted 6/6/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $20 per hourWebsite

About the role

Key responsibilities & impact

Serves all Derick Dermatology providers with patient after visit contacts including pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, and coordination of care with outside providers.
Monitors and tracks lesions that require tracking are followed to completion.
Keeps outstanding or incomplete tasks below a certain level in various systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal.
Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goals.
Additional responsibilities as assigned.

Requirements

What you’ll need

Official High School Transcripts, Diploma or Equivalency Certificate
Knowledge of basic medical terminology
Friendly, polite and professional. Clear communication skills.
Proficient with an EMR system (Electronic Medical Records) ideally Nextech
Medical Assisting background preferred

Benefits

Comp & perks

Weekly Pay
Paid Training
Uniform Provided
Opportunities for Advancement
Employee Assistance Program (EAP)
Employee Discount on Cosmetic Services and Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyEMR systemNextech

Soft Skills

friendlypoliteprofessionalclear communication

Certifications

High School DiplomaEquivalency Certificate