Deputy

Customer Success Manager

- Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.
- Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
- At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers.
- If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
- The Senior Director of Customer Success is responsible for driving customer satisfaction, retention, and growth of Deputy’s most strategic APAC customers. This leader will establish and execute strategies for SMB, Mid-Market and Enterprise customer retention and growth, have a robust understanding of translating business needs into product configuration, and fostering strong customer relationships and team culture.
- This role requires close collaboration with cross-functional stakeholders, across Product, Account Management, Professional Services, and Sales, to drive a proactive, relationship-driven approach for key customers within mid market and enterprise.

Senior Director, Customer Success