Deputy

People Operations

• Serve as the primary point of contact and trusted advisor for employees and managers, providing coaching and counsel on sensitive matters including performance management, disciplinary actions, conflict resolution, and career development.
• Ensure strict adherence to federal, state, and local employment laws. Interpret, communicate, and enforce HR policies and procedures consistently across the organisation.
• Facilitate the end-to-end performance review cycles, providing managers with the tools and training necessary for effective feedback, goal setting, and development planning.
• Ensure the accuracy of employee data within our HR systems (HRIS) and manage core HR transactions (onboarding, transfers, terminations).
• Own the planning, execution, and analysis of major People programs, such as annual performance reviews, employee engagement surveys, company-wide Learning & Development initiatives, and robust onboarding/off boarding processes.
• Identify repetitive and manual HR tasks suitable for automation. Lead the integration of AI-powered solutions to streamline areas like employee query resolution, document generation, and initial talent screening.
• Design effective 'prompts' and instructions for generative AI tools used within HR workflows (e.g., generating first drafts of job descriptions or training content), ensuring accuracy and compliance.
• Develop and track program KPIs and HR metrics, leveraging data and basic AI/ML insights to measure effectiveness, diagnose organisational issues, and recommend strategic improvements.

Lead People Generalist

Sales Development Rep

• Proactively source, engage, and qualify strategic prospects in targeted industries.
• Navigate a high volume of sales inquiries and proactively reach out to prospects via phone calls
• Qualify prospects for the Deputy sales process, ensuring optimal scheduling of demonstrations with Account Executives.
• Coordinate appointments and web demonstrations with the sales team to advance leads toward subscription.
• Accurately document prospects' pain points and business cases in our CRM (Salesforce) and maintain up-to-date records.
• Uphold a customer-first approach, providing a positive first impression of Deputy to all prospects.

Sales Development Representative

Account Executive

• Develop new business opportunities through customer facing meetings
• Build a sales pipeline of qualified opportunities within the mid market space
• Conduct detailed client analysis to understand their pain points, and quantify commercial impacts
• Deliver sales presentations and product demonstrations to senior stakeholders, tailoring the solution for each client
• Negotiate commercial terms and navigate the procurement process for complex sales engagements
• Become a subject matter expert for clients, advising them on key market trends and challenges, whilst differentiating Deputy from our competitors
• Identify and qualify new opportunities to sell core business applications and related services into the mid market
• Manage and drive sales opportunities through strategic selling to negotiation and closing
• Work with larger customers (above 250 employees) and collaborate with sales engineers and BDRs/SDRs

Senior Account Executive, Mid-Market

Customer Success Manager

- Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.
- Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
- At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers.
- If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
- The Senior Director of Customer Success is responsible for driving customer satisfaction, retention, and growth of Deputy’s most strategic APAC customers. This leader will establish and execute strategies for SMB, Mid-Market and Enterprise customer retention and growth, have a robust understanding of translating business needs into product configuration, and fostering strong customer relationships and team culture.
- This role requires close collaboration with cross-functional stakeholders, across Product, Account Management, Professional Services, and Sales, to drive a proactive, relationship-driven approach for key customers within mid market and enterprise.

Lead People Generalist

Sales Development Representative

Senior Account Executive, Mid-Market

Senior Director, Customer Success