Deputy

Account Manager

• Engage with multiple customers in SMB to build a stronger partnership between their business and Deputy
• Own the relationship with key decision makers to drive primarily expansion and upsell conversations
• Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities
• Drive higher levels of adoption for customers who are underutilising the Deputy solution
• Maintain a thorough understanding of a customer’s business needs
• Generate and manage a sales funnel of expansion opportunities and work closely with legal, sales and marketing on commercial aspects of partnerships where needed
• Be proactive about flagging customer risk, issues and threats
• Maintain knowledge of trends in workforce management, and time & attendance industry
• Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures

Account Manager – 6 month contract

Manager

• Design and deliver engaging training programs that address the specific needs of our Commercial teams.
• Drive the entire lifecycle of enablement programs—from ideation and content creation to delivery and measurement.
• Bridge the gap between technical product releases and commercial needs.
• Actively contribute to team decision-making by collaborating with stakeholders to identify and address learning gaps.
• Serve as a consulting partner to local leaders, delivering localised programming and supporting team decisions with data-backed insights.
• Track and analyse the impact of enablement initiatives.

Enablement Manager

Implementation Specialist

• Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers
• Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
• Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders
• Define and communicate project plans with clearly defined timelines and deliverables
• Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements
• Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines
• Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance
• Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health
• Take a train-the-trainer approach, equipping customer with training sessions and materials to insure continued success
• Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, insuring a smooth transition from Implementation into longer-term support

Lead Implementation Consultant

Program Manager

• Design, implement, and manage a structured, repeatable process for partner onboarding, certification, and ongoing training for implementation teams globally.
• Develop and refine standardized operational workflows, tools, and playbooks to ensure consistent, high-quality service delivery across all global partners.
• Define, track, and report on key performance indicators (KPIs) related to partner utilization, project delivery timeliness, quality, and adherence to established operational standards.
• Serve as the first point of contact and primary escalation path for operational and delivery issues that arise within partner-led projects, driving rapid and effective resolution.
• Work with finance and leadership to model, track, and optimize the Partner P&L, ensuring the program is a profitable and sustainable revenue stream for both the company and our partners.
• Manage partner resource agreements, tracking utilization, rate cards, and payment terms to ensure financial compliance and efficiency.
• Build and maintain strong, trust-based relationships with key contacts and leadership within our global partner organizations.
• Implement mechanisms to regularly gather feedback on partner-led project delivery quality and track Partner CSAT and end-customer satisfaction scores, driving continuous improvement initiatives.
• Conduct regular operational reviews and quality checks of partner delivery to ensure all engagements meet our rigorous standards for quality and customer experience.

Partner Program Manager

Product Marketing

• Lead go-to-market planning and execution for add on products across Australia, UK, and US — including positioning, messaging, expansion strategy, sales enablement, and customer comms.
• Partner closely with Product to shape roadmap direction based on market insight, customer feedback, and business opportunity.
• Translate complex product capabilities into clear, compelling narratives tailored to different audiences — from exec buyers to frontline users.
• Identify and validate new product opportunities through customer interviews, research, and market analysis; build business cases to support prioritization.
• Enable our customer-facing teams with effective sales tools, narratives, and objection-handling assets to drive adoption and conversion.
• Own competitive intelligence and market insight for your product areas — identifying where Deputy wins, how we’re differentiated, and what we need to improve.
• Act as the voice of the customer — sharing insights and feedback to help guide product decisions, marketing strategy, and broader company priorities.
• Collaborate cross-functionally with design, lifecycle, content, sales, and success to align messaging and ensure a cohesive end-to-end experience.
• Help uplevel PMM processes and best practices.

Lead Product Marketing Manager

Customer Success Manager

• Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn, handle escalations, drive success and empower them to grow on the Deputy platform
• Drive an increase of Adoption (Utilisation Score), Expansion, and NRR (Net Revenue Retention) for your customers
• Own renewal conversations with customers to strengthen the partnership between the customer and Deputy
• Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback
• Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem
• Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platform
• Support implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions
• Collaborate on high-priority internal projects that evolve the Customer Success function to better meet our customers needs

Customer Success Manager – 12 month FTC Mat Leave Cover

Growth Marketing

• Own and scale the UK inbound acquisition engine
• Build always-on programs designed to scale effectively across brand, demand gen, bottom of funnel and expansion campaigns.
• Hands-on management of Growth channels
• Lead execution across Google Ads, LinkedIn, and other Social platforms.
• Optimising search, demand gen, and media ecosystems to amplify our message and maximise pipeline impact.
• Deploy AI agents/sophisticated automation into campaign workflows
• Implement automation across bidding, budgets, creative testing, and audience optimisation to improve the scalability and effectiveness of campaigns.
• Engineer tracking and attribution infrastructure
• Own lead source, conversion tracking, and attribution accuracy.
• Drive experimentation at speed
• Run structured testing across creative, landing environments, and channel mix - scaling what works quickly.
• Maximising value
• Build relationships with media owners/platforms and negotiate access to additional value, ad credits and access to Beta products.
• Build a future focused Growth function
• Integrate platforms, streamline workflows, and build scalable acquisition infrastructure to ensure Deputy has an industry leading Growth Function.
• Partner cross-functionally
• Work with Design & Content, Sales, and RevOps to improve lead quality, funnel performance, and revenue outcomes. Share learning with other markets

Senior Growth Marketing Manager

• Own and scale the AU & US inbound acquisition engine - Build always-on programs designed to scale effectively across brand, demand gen, bottom of funnel and expansion campaigns.
• Hands-on management of Growth channels - Lead execution across Google Ads, LinkedIn, and other Social platforms. Optimising search, demand gen, and media ecosystems to amplify our message and maximise pipeline impact.
• Deploy AI agents/sophisticated automation into campaign workflows - Implement automation across bidding, budgets, creative testing, and audience optimisation to improve the scalability and effectiveness of campaigns.
• Engineer tracking and attribution infrastructure - Own lead source, conversion tracking, and attribution accuracy. Ensure that we are tracking both short-term and long-term benefits of marketing.
• Drive experimentation at speed - Run structured testing across creative, landing environments, and channel mix - scaling what works quickly.
• Maximising value - Build relationships with media owners/platforms and negotiate access to additional value, ad credits and access to Beta products.
• Build a future focused Growth function - Integrate platforms, streamline workflows, and build scalable acquisition infrastructure to ensure Deputy has an industry leading Growth Function.
• Partner cross-functionally - Work with Design & Content, Sales, and RevOps to improve lead quality, funnel performance, and revenue outcomes. Share learning with other markets