Depot Connect International

Engineer

• Overseeing the day-to-day operations of the IT Field Services and Help Desk teams
• Managing a team of technicians providing remote and on-site technical support
• Delivering high-quality, efficient, and safe support services
• Managing relationships with external vendors
• Diagnosing and resolving hardware, software, and network issues
• Performing lifecycle management for end-user devices
• Coordinating with project managers and stakeholders for network installations
• Enforcing safety protocols and ensuring proper training

IT Field Technician, Engineer

• Serve as a critical point of escalation for complex or persistent technical issues.
• Provide expert guidance and hands-on support to the team.
• Continuously stay current with industry trends and emerging technologies.
• Provide onsite and remote support for desktops, laptops, mobile devices, printers, and network connectivity issues.
• Diagnose and resolve software, hardware, and peripheral malfunctions efficiently.
• Manage and update service tickets in accordance with SLA requirements.
• Perform lifecycle management for end-user devices.
• Coordinate with other IT departments, project managers, and stakeholders.
• Enforce all safety protocols and ensure proper training and certification to operate lifts and other specialized equipment.