DePaul

General

• Provide housing and maintenance supports to Housing First tenants
• Set up properties and conduct handovers
• Monitor, maintain, and review properties
• Keep Housing First colleagues informed of property handover progress and occupancy readiness timelines
• Draw up tenancy agreements and explain both parties’ responsibilities to tenants
• Arrange tenancy agreement signatures
• Assist tenants with Rent Supplement, Household Budget, and Standing Order forms
• Deliver pre-tenancy training
• Set rents and conduct annual rent reviews
• Monitor rent payments monthly
• Work with tenants to uphold responsibilities and sustain tenancies
• Work within the overall objectives of the Housing First Service
• Produce reports on managed tenancies
• Maintain accurate electronic and hard-copy filing systems
• Provide flexibility to cover other staff roles and undertake additional responsibilities as required

Housing Officer – Housing First

• To provide support for people who have experience of being long term street homeless or risk of homelessness with addiction issues.
• To ensure that the practical needs of the service users are met (in conjunction with volunteers); i.e. providing food, laundry, clean bedding, etc.
• To ensure a safe and secure environment and to maintain high standards within the project.
• To work with all service users to gain their trust and respect and to deal with difficult or problematic situations in a sensitive manner.
• To carry out the duties on the cleaning rota.
• To ensure all quality assurance policies and procedures are adhered to.
• To work as a member of the services team in the best interests of the service users.
• To participate in handovers ensuring that shifts are planned, important information is handed over and that all records have been updated appropriately.
• To communicate all relevant information and appointments to colleagues through established communication systems.
• To attend and participate in team meetings, staff team days and training sessions, if relevant.
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy local service procedures.
• To undertake assigned duties regarding the overall health and safety and security of the building and to use security/safety systems put in place and to record and report all issues.
• To ensure good housekeeping and upkeep of the equipment, furnishings etc. so that they remain to a high standard.
• To regularly input and maintain information relating to service users on a computerised system (OTIS).
• To ensure all appropriate records and forms are completed by service users.
• To build up good working relationships with other projects and agencies.
• To maintain all records of work necessary for the smooth running of the project.

Casual Worker

Case Worker

• To work directly with service users, to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wraparound services needed for client’s progression.
• To develop and maintain robust, effective working relationships with Local Authorities and other agencies, using an interagency approach.
• To assess clients’ needs and support them to achieve their goals.
• To advocate and empower clients to overcome various barriers they encounter and that impact their ability sustain their tenancies.
• To ensure that all clients information is recorded and stored as required and in line with Data Protection regulations and Depaul’s Confidentiality Policy.
• To support the managers in reviewing the delivery of the service in light of the agreed Depaul Key Performance Indicators and the requirements of external funders.
• To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
• To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
• To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes.
• To adhere fully to the Health & Safety Responsibilities
• To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.
• To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.
• To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
• To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
• To participate fully in all training, as required by the Organisation.
• To adhere to all Depaul People and Organisation Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct
• To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.
• Undertake any other duties that may be required which are commensurate with the role.

Housing Officer – Housing First

Casual Worker

Case Management Worker