DePaul

Case Worker

• To work directly with service users, to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wraparound services needed for client’s progression.
• To develop and maintain robust, effective working relationships with Local Authorities and other agencies, using an interagency approach.
• To assess clients’ needs and support them to achieve their goals.
• To advocate and empower clients to overcome various barriers they encounter and that impact their ability sustain their tenancies.
• To ensure that all clients information is recorded and stored as required and in line with Data Protection regulations and Depaul’s Confidentiality Policy.
• To support the managers in reviewing the delivery of the service in light of the agreed Depaul Key Performance Indicators and the requirements of external funders.
• To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
• To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
• To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes.
• To adhere fully to the Health & Safety Responsibilities
• To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.
• To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.
• To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
• To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
• To participate fully in all training, as required by the Organisation.
• To adhere to all Depaul People and Organisation Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct
• To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.
• Undertake any other duties that may be required which are commensurate with the role.

Case Management Worker