Case Management Worker

DePaul

Case Management Worker delivering support to families from varied nationalities in Dublin. Aiding different households, particularly those identifying as part of the LGBTQI+ Community.

Posted 7/11/2026full-timeDublin • 🇮🇪 IrelandJuniorMid-Level💰 €39,872 per yearWebsite

About the role

Key responsibilities & impact

To work directly with service users, to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wraparound services needed for client’s progression.
To develop and maintain robust, effective working relationships with Local Authorities and other agencies, using an interagency approach.
To assess clients’ needs and support them to achieve their goals.
To advocate and empower clients to overcome various barriers they encounter and that impact their ability sustain their tenancies.
To ensure that all clients information is recorded and stored as required and in line with Data Protection regulations and Depaul’s Confidentiality Policy.
To support the managers in reviewing the delivery of the service in light of the agreed Depaul Key Performance Indicators and the requirements of external funders.
To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes.
To adhere fully to the Health & Safety Responsibilities
To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.
To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.
To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
To participate fully in all training, as required by the Organisation.
To adhere to all Depaul People and Organisation Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct
To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.
Undertake any other duties that may be required which are commensurate with the role.

Requirements

What you’ll need

Social Studies /Case Management Accredited Qualification
Full Valid Driver’s Licence and access to the use of a car, as the role requires a degree of flexibility for travel.
At least two years of working, as a case manager with service users with complex needs and co-ordinating support plans for service users.
At least one year of regular use of IT systems with a good proficiency in Excel & Word
Experience of working in liaison with other agencies within the voluntary and statutory sectors
A clear understanding of the case management approach
Experience in outreach or tenancy sustainment capacity
Experience in working with families

Benefits

Comp & perks

Up to 3 years' service: 25 days per year
3 years' up to 5 years' service: 27 days per year
Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)
10 public holidays each year with Good Friday as discretionary day.
Day off and day pay for Christmas Day, St.Stephen's Day, and New Year's Day worked for shift workers.
Non-Shift Workers: Paid day off on public holidays.
Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.
Pension Matched by the employer
Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.
Life Assurance Four times salary
Maternity /Adoptive Leave 18 weeks full pay
Paternity Leave 2 weeks full pay
Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)
Employee Assistance Program EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.
Learning and Development Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family. Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role. Online learning resources within Depaul’s award nominated online learning platform, Moodle. Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Social Studies QualificationCase Management Accredited QualificationIT Systems ProficiencyExcel ProficiencyWord Proficiency

Soft Skills

Relationship BuildingCreative Problem SolvingInitiative

Certifications

Full Valid Driver’s Licence