dentsu Austria

Social Media Manager

• Proactively stay abreast of current and emerging trends, best practices, and relevant information pertaining to digital marketing.
• Collect, compile, and format large datasets from diverse social media platforms and other sources, ensuring data integrity and adherence to established data governance protocols.
• Develop comprehensive workbooks and other documentation to support your data analysis efforts.
• Leverage your advanced understanding of the data to extract actionable insights that generate tangible value for the client beyond basic reporting.
• Craft compelling reports and presentations that effectively communicate your insights to the client.
• Participate in quality control initiatives, data management best practices, and workflow optimization efforts.
• Contribute to brainstorming and other initiatives designed to elevate the quality of ICUC Insights & Analytics.
• Provide support for revenue and growth initiatives through ad-hoc requests that bolster the Insights department’s position and contribute to achieving strategic business goals.

Social Media Insight Analyst

Salesforce Consultant

• Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
• Develop and implement CRM strategies that align with business goals and drive customer engagement.
• Oversee complex CRM projects, ensuring completion on time and within budget.
• Work closely with senior management and other stakeholders to ensure CRM solutions meet business needs.
• Continuously refine and optimize CRM systems based on evolving business requirements and feedback.

Senior Salesforce Consultant

Salesforce Developer

• Responsible for designing, implementing, and optimizing customer relationship management systems to enhance business processes and improve customer interactions.
• Provide technical guidance and mentorship to development teams.
• Act as a subject matter expert (SME) for pitches and client work.
• Design the architecture systems in the CRM Domain to ensure high performance and scalability.
• Work closely with stakeholders to understand business requirements and translate them into technical specifications.

Salesforce Architect

Strategy

• Set the strategic direction of clients in MENA
• Collaborate with creatives for award-winning ideas
• Support and lead new business opportunities
• Generate organic growth on existing clients
• Build and mentor diverse strategic thinkers
• Form strong client partnerships
• Create and manage effectiveness frameworks

Head of Strategy

Business Analyst

• Support the External Workforce Management (eWM) function by driving operational excellence, data analysis, and stakeholder collaboration.
• Ensure efficient lifecycle management of external workforce resources and contribute to continuous improvement initiatives.
• Assist in implementing objectives set by leadership and provide analytical support to refine eWM goals.
• Oversee eWM requests and assure accuracy.
• Support processes, market initiatives, and service quality improvements.
• Analyze workforce data, identify trends, and prepare reports for leadership.
• Recommend and implement efficiency enhancements.
• Help establish best practices and deliver training programs.
• Build strong relationships with internal teams and external suppliers to ensure alignment.
• Manage planning, recruiting, onboarding, and off-boarding of external workforce resources.
• Identify risks and resolve conflicts effectively.

External Workforce Management Analyst

Manager

• 媒體規劃與執行: 分析市場與競品,擬定數位及傳統媒體(電視、平面、網路、社群)的媒體策略與採購方案。
• 負責廣告版位與資源的洽談、採購、排期、投放與成效追蹤。
• 數據分析與報告: 監控廣告投放數據,分析媒體效益,提出優化建議,撰寫媒體報告 (結案報告)。
• 跨部門與客戶溝通: 理解客戶需求,將之轉化為媒體策略;與業務、客戶端緊密合作。

Associate Manager, Media Planning

Influencer Marketing

• Drive client relationships by serving as the primary day-to-day contact to fulfill their needs relating to influencer marketing opportunities
• Support the Group Director, Influencer Marketing with the development of influencer strategies across multiple clients and categories
• Own the development and presentation of influencer strategies based on client needs and input
• Assist with project impact forecasting
• Review and develop creative strategies and messaging to share with influencers to ensure a successful campaign
• Develop project timelines
• Handle influencer negotiations
• Participate in contractual language discussions and amendment settlement discussions with our legal team to ensure support of the company and partners
• Track campaign progress
• Manage influencer budgets and report back to people leaders to support the team's overall financial goals
• Oversee influencer invoicing and billing processes
• Ensure efficient and on-time delivery of all contracted content
• Make recommendations for campaign content and optimizations
• Manage campaigns in the Creator IQ platform
• Apply best practices and required client and FTC guidelines to ensure compliance
• Be a lens of overall quality control for all client-facing deliverables

Senior Manager, Influencer Marketing

Customer Success Manager

• Understand the demands, goals, and strategic tone of assigned dentsu client accounts to service their needs
• Identify alternative income opportunities for assigned dentsu clients to sell through Amplifi product offerings
• Ensure client deadlines and deliverables are completed in an accurate and timely manner
• Working knowledge of Amplifi commercial partnerships deal terms i.e. inclusions and exclusions for correct activation across assigned dentsu clients
• Develop relationships with commercial partners to understand their offerings and how they support Amplifi product offerings
• Confidently lead monthly meetings and process meetings for assigned dentsu client accounts
• Collaborate with Revenue Operations to make sure that campaign data is up to date and billings are going out correctly
• Mediaocean Toolkit expert who can teach Associates and Senior Associates how to properly maintain campaign schedules
• Delegate campaign tasks to Associates and Senior Associates where applicable
• Act as a resource for Associates and Senior Associates for advice, council, and mentorship
• Ability to break down escalated issues into critical parts and work to resolve
• Consult with Senior Manager on client issues that may cause immediate impact to Amplifi revenue forecasts
• Collaborate with Senior Manager to onboard new dentsu accounts

Manager, Client Success

Consultant

• Lead on workstreams across Business Strategy, Marketing Transformation, and Change Management
• Develop and manage key client relationships, ensuring high-quality project delivery
• Drive innovation and contribute to developing new strategic service offerings
• Collaborate with team members to enhance capabilities and performance
• Contribute to supporting delivery of financial and budgetary aspects of projects
• Keep abreast of innovations in area(s) of expertise, contributing actively to the knowledge base
• Act as a role model sought for views by peers and team

Strategic Consultant – Business Transformation

Operations

• Maintain strong relationships with local markets and cluster leadership
• Manage demands from business and senior leadership through structured Governance
• Align & communicate with business companywide Technology projects, changes, and standards
• Support other technology functions with implementation of global projects and local demands
• Act as AI Team member where required
• Manage Technology Operations budget
• Support financial governance and spend control
• Support procurement activities and local vendor RFPs
• Manage local vendors in conjunction with the relevant functional teams
• Drive and execute vendor and third-party audits
• Support security implementations; support local market audits and certifications
• Act as a member of the local or cluster Incident Management Team for Disaster Recovery and Business Continuity Plan support
• Support & deliver global/regional strategic initiatives/services for Technology Operations
• Work closely with other Technology teams for service excellence
• Identify opportunities for service delivery improvements
• Manage and monitor user support service operations; ensure alignment with KPIs
• Act as the escalation point for Technology service operations issues.

Technology Operations Director

Account Manager

• Assists in managing and coordinating online and offline projects – from initial planning through on-time launch
• Ensures timely and accurate (bug-free) delivery of projects to the client servicing team
• Provides assistance assembling creative briefs, by conducting marketing / consumer research
• Compiles data and information from multiple sources to create reports
• Assists analyst in collating and synthesizing data from research tools
• Liaises with clients to obtain assets and other materials, as needed for specific projects
• Assists in the creation of project planning and scheduling documentation
• Assists with the creation of cost estimates and timelines
• Actively helps manage project schedules by liaising between client servicing team and other departments.
• Continually helps maintain the team’s focus on project objectives
• Works with project management to facilitate the clarification of functional requirements and project objectives
• Assists in the execution of quality assurance and testing plans of all projects
• Follow-ups on Post Campaign/Project reporting and closure.

Senior Account Manager

• Own the full post-sale campaign lifecycle across a portfolio of high-impact vendor accounts, with autonomy to manage pacing, execution, and performance delivery.
• Lead strategic campaign planning in partnership with Sales, aligning on client goals, media tactics, budget allocation, and execution timelines.
• Translate complex media plans into actionable deliverables across internal systems (Salesforce, Monday.com, SmartSheet, Google Sheets) and trackers.
• Act as the primary client liaison, maintaining high-touch communication to manage expectations, field questions, and proactively solve challenges.
• Oversee campaign setup, audience strategy enablement, creative intake and approvals, trafficking coordination, and real-time optimizations.
• Partner with media and analytics teams to evaluate campaign performance, ensure accurate reporting, and translate insights into client-facing recommendations.
• Lead regular campaign review calls and post-campaign wrap presentations to drive transparency, client trust, and repeat business.
• Collaborate with Sales on renewal and upsell strategies, including identification of optimization opportunities and incremental budget asks.
• QA campaign materials and trafficking plans to ensure accuracy and compliance with retailer specifications.
• Contribute to internal process evolution by documenting campaign nuances, sharing learnings, and supporting system/tool improvements.

Account Manager – Retail Media Network

Director

• Be a trusted partner, providing important insights through data analysis to inform strategic planning and initiative prioritization.
• Coach and train direct and indirect reports on how to best identify the solutions driven through data, analytics, and technology available to support our strategic plans.
• Create and support executive level presentations and analyses of analytic and data solutions to support client needs
• Translate data/results into clear narratives for tech and non-tech audiences across multiple channels (i.e., ppt, and email).
• Recommend relevant insights for strategic and long-term planning including trade-off analysis applying value-based measurement.
• Collaborate with cross-agency SMEs to ensure solutions are client and customer-centric and well thought through
• Provide expertise through articles, blogs, event and other marketing avenues to guide the latest application of analytics and data solutions
• Identify opportunities for cross-solutioning within clients
• Assess market trends and incorporate external insights to recommend potential product and market level opportunities.
• Manage and nurture multiple existing, lead and growth account opportunities across Merkle and dentsu network
• Develop depth and breadth of understanding of solutions and offerings across dentsu and Merkle

Director, Customer Analytics

• Lead the delivery of strategic campaigns for a set of top-tier clients; own client relationships post-insertion order (IO) and ensure alignment across teams
• Manage a team of Account Managers and Senior Account Managers, providing guidance, quality oversight, and career development support
• Oversee the full campaign lifecycle across systems (Salesforce, Monday.com, SmartSheet), ensuring accuracy in setup, pacing, optimization, and reporting
• Serve as senior escalation point and strategic advisor in client communications, driving QBRs, wrap reporting, and performance storytelling
• Lead efforts to improve team workflows, campaign documentation standards, and operational efficiencies that ensure scale
• Collaborate with Media, Sales, Analytics, and Creative teams to troubleshoot delivery issues, identify strategic upsell opportunities, and drive continuous improvement
• Establish KPIs and benchmarks for account teams and ensure consistent delivery against those goals
• Proactively identify and resolve campaign risks or performance issues; ensure teams are empowered with tools and training to respond quickly and effectively
• Contribute to business planning, client renewals, and strategic roadmap development in partnership with Sales and senior leadership

Associate Director, Account Management – Retail Media Network

Product Manager

• Define and own the product roadmap in partnership with engineering and data teams, aligning with business goals and market trends.
• Design scalable identity graphs that link accounts, contacts, and decision-makers.
• Integrate third-party data sources (such as DnB, Bombora, ZoomInfo) to enhance identity resolution and firmographic enrichment.
• Lead agile ceremonies and manage the backlog for identity and data initiatives.
• Ensure compliance with global privacy regulations and internal governance standards.
• Translate technical concepts into clear, compelling business value for stakeholders.
• Use tools like Jira and Confluence to manage sprints, groom backlogs, and report progress.
• Communicate effectively with stakeholders and present to executives with confidence.